Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

BSA/AML Quality Assurance Analyst

Company: Green Dot Corporation

Location: USA

Posted Dec 04, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. They have adopted a permanent Work from Anywhere model to attract the best talent and promote a strong culture. The company is looking for a Quality Assurance Analyst to support their AML compliance program by reviewing transaction monitoring alerts and case investigations, ensuring operational accuracy and regulatory alignment.

Laureate Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 04, 2025

This job posting highlights Blackbaud's mission to power social good through innovative AI initiatives and a remote-first work culture. The role offers competitive compensation, benefits like medical insurance and parental leave, and opportunities for professional growth. The company emphasizes diversity, inclusion, and a supportive work environment for all employees.

Principal Software Engineer - Gen AI

Company: Blackbaud

Location: USA

Posted Dec 04, 2025

Blackbaud seeks a Principal Software Engineer to lead Generative AI initiatives, emphasizing collaboration, innovation, and a flexible remote work environment. The role offers competitive pay and comprehensive benefits including healthcare, retirement plans, and professional development opportunities.

Senior Solutions Consultant

Company: AgentSync

Location: USA

Posted Dec 04, 2025

AgentSync seeks Solution Consultants to translate customer needs into solutions, collaborate with teams, and deliver projects. Benefits include competitive pay, equity, and comprehensive health coverage. The role requires detail-oriented individuals with systems acumen and a passion for technology.

Director - Global Customer Care

Company: First Advantage

Location: USA

Posted Dec 04, 2025

This text promotes a leadership role at First Advantage, highlighting opportunities for career growth, global impact, and a supportive work environment focused on customer service excellence and innovation.

Lead Site Reliability Engineer

Company: Kraken

Location: USA

Posted Dec 04, 2025

Kraken's job posting highlights their mission in sustainable energy, the role's responsibilities, and benefits like insurance and flexible work, emphasizing a positive and inclusive work environment.

Full Stack Engineer

Company: Intelligems

Location: USA

Posted Dec 04, 2025

Intelligems is a profit growth platform for ecommerce businesses, providing AB testing and personalization tools to help merchants understand data, run experiments, and price dynamically. The company has strong traction, working with over 2000 brands and having access to more than $10B of transaction and shopping session data. They are looking for highly talented individuals to join their high-performing, collaborative team and help scale efficiently.

Director of Release Management - Monopoly GO!

Company: Scopely

Location: USA

Posted Dec 04, 2025

Scopely is seeking a Director of Release Management for their Monopoly GO game. The role involves leading and growing the Release Management team, refining release strategy and governance, driving quality and risk management, championing cross-functional alignment, modernizing tools and automation, and advancing operational maturity. The ideal candidate should have experience evolving established systems and teams, strong understanding of mobile release pipelines, proven leadership skills, and excellent communication abilities.

Implementation Manager

Company: UpKeep

Location: USA

Posted Dec 04, 2025

The Implementation Manager role involves guiding customers through onboarding, ensuring successful deployments, and driving retention. It requires project management skills, Salesforce experience, and a competitive salary range of $75k-$85k.

Sr. Growth Manager

Company: UpKeep

Location: USA

Posted Dec 04, 2025

This job posting seeks a Sr Growth Manager with B2B SaaS experience to lead event marketing and full-funnel campaigns, requiring expertise in AI tools, cross-functional collaboration, and data-driven strategies. The role offers competitive compensation with a salary range of $125,000-$145,000.

Content Creator | Social Media Manager

Company: Ketone-IQ

Location: USA

Posted Dec 04, 2025

KetoneIQ is a company revolutionizing energy with a cutting-edge approach. They have secured a $6MM contract with the US Department of Defense and aim to disrupt the entire energy market. They are looking for a passionate social media manager to create engaging content and grow their brand.

Product Line Manager - Busway

Company: Flex

Location: USA

Posted Dec 04, 2025

This job posting seeks a Product Line Manager for Busway solutions in the US remote location. The role involves strategic planning, market analysis, and cross-functional collaboration to drive product development and growth. Required qualifications include engineering or business degrees, product management experience, and expertise in US regulations. Benefits include comprehensive healthcare, retirement plans, and tuition reimbursement.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages