Customer Experience Jobs in Washington DC

100,867 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Privacy Risk Analyst, Privacy and Integrated Security - USDS

Company: TikTok

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Key Account Manager - Government

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Cloud Developer- TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Maintenance Technician - Lead

Company: KETTLER

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Software Developer SME TS/SCI REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

2025 Management & Sales Training Program

Company:

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse

Sr Business Systems Analyst (Top Secret Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Data Scientist

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Assistant Manager, Branch Office (Full-Time) - NMIC Suitland/Washington Navy Yard

Company: Navy Federal Credit Union

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
industryleading innovation company elevate every life by transforming spaces into havens highperforming team who are empowered to think big learn fast and make bold decisions

Strategic Account Manager

Company: Fortune Brands Home & Security

Location: Washington DC

Posted Feb 03, 2025

Fortune Brands Innovations Inc. is seeking a Strategic Account Manager for their Moen brand. The ideal candidate will have a strong understanding of the multifamily industry and experience with large national accounts. The role involves developing and implementing sales plans, managing complex accounts, and collaborating with regional and divisional offices. The position is remote and based in Washington DC or Northern Virginia, with a base salary of $81,000 - $113,000. The company offers comprehensive benefits and a diverse, inclusive work environment.

View Details Apply on BuiltIn

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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