Customer Experience Jobs in Washington DC

100,867 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Director, Trade and Tax, Federal Government Relations

Company: Diageo

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Teacher at Tubman at Old Banneker

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Director, Government Affairs

Company: Mastercard

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Pharmacy Technician

Company: CVS Health

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse
fastpaced collaborative inclusive and iterative delivery environment marrying data with emerging technologies robust cloudbased solutions

Senior Software Engineer (Full Stack)

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Full Stack Software Engineer with at least 3 years of experience. The role involves collaborating with Agile teams, designing and implementing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. They are committed to diversity and inclusion, and will consider qualified applicants with a criminal history.

View Details Apply on BuiltIn

Systems Engineer (Sr.) - TOP SECRET REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

IT Specialist (Jr.) - TOP SECRET REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Education Government Engagement & Sales Specialist

Company: Apple

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Offensive Security Engineer, Red Team X

Company: Meta

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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