Customer Experience Jobs in Washington DC

100,867 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Sr Cloud Engineer- TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Paralegal

Company: Leidos

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Software Developer-Jr. TS/SCI REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

PKI Systems Administrator

Company: Leidos

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

IT Systems Manager

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst (Tomahawk Program) **

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Apex Developer-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
Senior Business Analyst thought leader analytical partner high-leverage high-visibility challenges

Senior Business Analyst - Card External Planning & Analysis

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Senior Business Analyst for their Card External Planning & Analysis team. The role involves acting as a thought leader, analytical partner, and insight creator. The team tackles high-leverage problems, drives insights, and propels the Card business forward. Key responsibilities include strategic leadership, storytelling, analysis, partnership, and teamwork. Required skills include strategic and analytic orientation, strong business judgment, influence, executive communication, results orientation, technical and data skills, and a successful track record in a fast-paced environment. Basic qualifications include a bachelor's degree in a quantitative field and at least 1 year of analysis experience. Preferred qualifications include a master's degree, market research experience, SQL querying, business analysis, financial services, and consulting experience.

View Details Apply on BuiltIn

Lead Counsel, AI Partnerships

Company: Meta

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sanctions FIU Investigator

Company: Meta

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Mid-Level Business Analyst (TS SCI Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Manager, Bright Start (Maternity) and Early Intervention Case Management, RN (must be local to DC Metro area)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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