Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Data Architect Expert

Company:

Location: Washington, DC

Posted Feb 03, 2025

System Concepts Optimization Engineering Manager

Company: The Aerospace Corporation

Location: Washington DC

Posted Feb 03, 2025

The Aerospace Corporation is seeking a System Concepts Optimization Engineering Manager to lead a team of engineers, mathematicians, and scientists. The role involves building and leading teams, applying innovative optimization techniques to spacecraft and orbit design, and contributing to technical analyses. The ideal candidate will have a BS degree in aerospace, astronautical, or mechanical engineering, significant professional experience, and a history of contributing to substantial technical projects. They should also have experience with constellation design, orbital mechanics, and programming languages like Python, C, C++, or MATLAB. The role offers a competitive compensation package and a culture that promotes innovation, growth, and technical excellence.

Apex Developer-Mid

Company:

Location: Washington, DC

Posted Feb 03, 2025

Associate General Counsel, IP Product

Company: Meta

Location: Washington, DC

Posted Feb 03, 2025

Store Sales Merchandiser

Company:

Location: Washington, DC

Posted Feb 03, 2025

Consulting Marketing Manager

Company: Agilian.com

Location: Washington DC

Posted Feb 02, 2025

Agilian, a full-service strategy, technology, and change management consulting firm, is seeking a Consulting Marketing Manager to bridge account success and market growth, maximizing the company's impact on the Medicaid ecosystem. The role involves delivering billable consulting services, designing and executing account-based marketing campaigns, and contributing to measurable Medicaid retention improvement rates. The ideal candidate should have analytical thinking, client relationship management, and project execution skills for consulting services, and strategic thinking, content creation, and tech savviness for marketing management. The position offers a competitive salary, comprehensive benefits, and the opportunity to work remotely with a preference for candidates within the DMV.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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