Customer Experience Jobs in Washington DC

100,867 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Project Manager (TS/SCI with Poly)

Company: Maxar Technologies

Location: Washington DC

Posted Feb 02, 2025

Maxar Technologies is seeking a Project Manager for a critical mission involving the development, optimization, and support of a geospatial data visualization web application. The role offers opportunities for professional growth, including dedicated development time, online learning, conference attendance, and education reimbursement. The ideal candidate should have a technical or business degree, 8+ years of relevant experience, and project management skills. Familiarity with system accreditation, Lean Agile Development, JIRA, Confluence, AWS cloud services, and geospatial tools is preferred. The base pay for this position in the Washington DC metropolitan area is $119,000 - $197,000 annually.

Salesforce Developer

Company: CoreSphere, LLC

Location: Washington DC

Posted Feb 02, 2025

CoreSphere is hiring a Salesforce Developer with 5+ years of experience in an enterprise-level Salesforce program. The candidate should have strong communication, analytical, and time management skills. They must be a team player, capable of working independently, and have experience with Agile methodology, Apex classes, triggers, Lightning Components, and Visualforce. The role involves implementing CICD environments, designing and developing business applications, and providing technical assistance. The company offers competitive pay, benefits, and a fast-growing environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages