Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Training Coordinator

Company: DarkStar Intelligence

Location: Washington DC

Posted Jan 25, 2025

DarkStar Intelligence is seeking a Training Coordinator to assist in executing all training operations and coordination functions. The role involves coordinating with external customers, maintaining student records, creating course certificates, generating reports and briefings, managing annual course schedules, overseeing accreditation activities, and developing standard operating procedures. Office support duties include maintaining phone rosters, onboarding personnel, managing sharedrive access, and updating leadership calendars for training events and meetings. The position requires an active Top Secret/SCI clearance, counterintelligence polygraph (preferred), at least three years of administrative experience, proficiency in using Microsoft Office software, and experience operating office equipment.

Forklift Driver

Company: Coca-Cola

Location: Washington, DC

Posted Jan 25, 2025

CHC Program Manager

Company: Aledade

Location: Washington DC

Posted Jan 25, 2025

Aledade is recruiting two Program Managers to support the Aledade Community Health Center Center of Excellence. The roles involve developing and facilitating educational activities for Community Health Centers, managing data, and collaborating with internal and external partners. The ideal candidate should have a Bachelor's degree or equivalent experience, experience with FQHCs, and progressive value-based care experience. The role requires strong communication, organizational, and analytical skills, and the ability to work remotely with occasional travel.

QA Engineer

Company: BLN24

Location: Washington DC

Posted Jan 25, 2025

BLN24, an award-winning Management Consulting Firm, is seeking a QA Engineer to join their team. The ideal candidate will lead the development and execution of test plans, have experience with automation testing tools, and be comfortable working with engineering and DevOps teams. BLN24 offers competitive benefits, including generous medical plans, flexibility, and opportunities for growth. The company is an Equal Opportunity Employer, valuing diversity and inclusion.

Data Manager

Company: MCRA

Location: Washington DC

Posted Jan 25, 2025

MCRA, an IQVIA business, is a leading medical device advisory firm and clinical research organization (CRO). The company's value lies in its industry experience and integration of five key business value creators: regulatory, clinical research, reimbursement, healthcare compliance, and quality assurance. MCRA provides a dynamic, market-leading effort from concept to commercialization. The company has offices in Washington DC, Manchester CT, New York NY, and a global presence in Japan and Europe, serving over 1500 clients globally. MCRA's core focus areas include orthopedics, spine, cardiovascular, neurology, digital health, diagnostic imaging, wound care, dental, general healthcare, robotics, and in vitro diagnostic (IVD) devices. MCRA is currently seeking an experienced Clinical Data Manager to join its Data Management team as a lead data manager on assigned projects. The role involves developing project-specific data management plans, ensuring compliance with GCP and GCDMP guidelines, and serving as the primary project contact for data management with clients. The ideal candidate will have experience in data entry, preparing data for entry, reconciling project files, and building and maintaining EDC systems for clinical studies.

Associate Data Manager

Company: MCRA

Location: Washington DC

Posted Jan 25, 2025

MCRA, an IQVIA business, is a leading medical device advisory firm and clinical research organization. They offer expertise in regulatory, clinical research, reimbursement, healthcare compliance, and quality assurance. MCRA is seeking an Associate CDM to join their Data Management team. The position involves assisting Clinical Data Managers in various tasks, including data entry, reconciliation, and query resolution. The ideal candidate should have a Bachelor's degree, at least two years of professional work experience in clinical data entry, and proficiency in MS Office Suite. Strong attention to detail, communication, and time management skills are required. MCRA is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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