Customer Experience Jobs in Washington DC

100,893 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

staffing agency travel prn

Travel Nurse RN - PCU - Progressive Care Unit - $2,014 per week

Company: TotalMed Staffing

Location: Puyallup, Washington

Posted Jan 25, 2025

View Details Apply on healthecareers.com

Chef Manager

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Application Support Engineer

Company: DTCC

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
create and align technology vision lead complex crossfunctional initiatives manage multiple agile/waterfall squads

HR Technology Director

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The Director of HR Technology will create and align a technology vision with business strategy for HR, Employee Experience, and Digital Communications. They will lead complex initiatives, manage multiple agile/waterfall squads, and ensure cost-effectiveness and transparency. The role involves delivering projects on time and within budget, collaborating with other ETX leaders, and influencing technology strategy for growth. The ideal candidate will have a masters degree in computer science, experience with cloud platform migration, and expertise in change management, technology transformation, and innovative problem-solving.

View Details Apply on BuiltIn

Retail Banker I (40) East of the River

Company: TD Bank

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Food Service Manager

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Leasing Manager

Company: KETTLER

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Systems Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Compliance and Ethics - Internal Investigator (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Associate General Counsel, Regulatory Enforcement

Company: Meta

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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