Customer Experience Jobs in Washington DC

100,902 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Director of Public Sector Enablement

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Counsel, Global Litigation & Competition

Company: Visa

Location: Washington, DC

Posted Jan 24, 2025

Visa, a global leader in payments and technology, is seeking a Counsel to manage litigation and pre-litigation matters, provide legal advice, and drive resolution of disputes. The role involves developing case strategy, managing outside counsel, reviewing pleadings, coordinating discovery, and providing legal advice on pre-litigation issues. The position is hybrid, requiring 2-3 office days per week. Qualifications include 8+ years of relevant work experience, admission to practice law in the US, and strong analytical, problem-solving, and writing skills. The estimated salary range is $196,100 to $255,000 per year.

Travel Nurse RN - SICU - Surgical Intensive Care - $1,855 per week

Company: Coast Medical Service

Location: Washington, District of Columbia

Posted Jan 24, 2025

Coast Medical Service is currently recruiting a travel nurse RN for a 13-week assignment in the Surgical Intensive Care Unit (SICU) in Washington, District of Columbia. The position is a 12-hour night shift, 36 hours per week, with a potential tax-free stipend. Coast Medical Service, recognized as a top healthcare staffing firm, offers benefits including holiday pay, sick pay, 401k retirement plan, and pet insurance.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

Data Engineer, Product Analytics

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

As a Data Engineer at Meta, you will have the opportunity to shape the future of people-facing and business-facing products across Facebook, Instagram, Messenger, WhatsApp, Reality Labs, and Threads. You will collaborate with various teams to design and build scalable data solutions, optimizing growth, strategy, and user experience for billions of users and hundreds of millions of businesses. The role involves conceptualizing data architecture, creating data models, ensuring data security and quality, and influencing product development with data-driven insights. Meta offers a competitive salary, benefits, and opportunities for career growth in data engineering.

Travel LPN / LVN - Ambulatory Care - $1,926 per week

Company: Rang Healthcare

Location: Seattle, Washington

Posted Jan 24, 2025

Rang Healthcare, a division of Rang Technologies Inc, is currently seeking a LPN / LVN for Ambulatory Care in Seattle, Washington. The job is a 13-week travel position starting from 02/24/2025, with 40 hours per week on days, 8 hours per shift. Rang Healthcare, founded in 2005, offers extensive recruiting experience and is known for providing specialized talent and expertise for direct hire, contract-to-hire, or contract positions. The company emphasizes collaboration and offers benefits such as a 401k retirement plan, dental benefits, referral bonuses, vision benefits, and weekly pay.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages