Customer Experience Jobs in Washington DC

100,902 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

General Utility Worker - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. Aramark offers competitive compensation ($25.45- $25.45 hourly), benefits including medical, dental, vision, and work/life resources, and opportunities for career growth. The candidate must demonstrate understanding of basic sanitation and safety procedures, and be available for flexible hours.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Leidos is hiring for a Cyber Network Defense Analyst (CNDA) position. The role involves providing Network Operations Security Center (NOSC) support, cyber analysis, application development, and 24x7x365 support. The NOSC is responsible for monitoring, detecting, analyzing, mitigating, and responding to cyber threats. The job requires network security monitoring, threat detection, log analysis, incident response, and documentation. The ideal candidate should have a Bachelor's Degree, 4+ years of SOC analyst experience, and expertise in network topologies, security devices, and packet analysis tools. TS/SCI clearance is mandatory. The pay range is $85,150.00 - $153,925.00.

Enterprise Analytics and Modeling - Risk Management - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Lead Associate for the Enterprise Analytics and Modeling - Risk Management team. The role involves assessing and identifying potential risks to the company's reputation, safety, security, and financial success. The successful candidate will work with key stakeholders across the enterprise, participate in AI council and working group meetings, and ensure compliance with AI/ML regulatory guidance. The ideal candidate will have at least 4 years of risk management experience, including 1 year in model risk management, and a strong background in AI/ML practices, policies, and frameworks. Excellent communication skills and the ability to work independently or within a team are essential. Fannie Mae offers a comprehensive benefits package and an inclusive work environment.

PostgreSQL DBA

Company: Deloitte

Location: Washington, DC

Posted Jan 23, 2025

Deloitte's Core Business Operations (CBO) is seeking a skilled Database Administrator to join their team. The successful candidate will work closely with development scrum teams to deliver data insights and business intelligence products, driving key business and operational decisions. The role involves implementing, performance tuning, and supporting multiple types of databases, with a focus on PostgreSQL. Responsibilities include general troubleshooting, database maintenance, risk identification, schema management, and effective communication with all levels of management. The ideal candidate should have a Bachelor's degree, 5 years of experience in database implementation, performance tuning, and support, and 5 years of experience with PostgreSQL. An active Top Secret security clearance is required, and the role necessitates onsite work in Washington DC, 4 days a week. The wage range for this role is estimated to be between $109,000 and $181,000.

Media Editor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

Multi-Site Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

Bozzuto is a company that values community, care, and excellence. They are seeking a Maintenance Technician who can provide exceptional service, resolve maintenance issues, and maintain a welcoming environment. The role involves HVAC, electrical, plumbing, and appliance repair, as well as turn-over repairs, general upkeep, and snow removal. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They emphasize a supportive work environment that fosters professional growth and diversity.

Data Engineer, Product Analytics

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Suites Manager - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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