Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Private Client Advisor II

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a seasoned professional with 12+ years of private banking or complex financial services experience to drive new business development for a target client segment with $3MM++ investable assets. The role involves leading the Client Process Management Process, delivering a Branded Client Experience, and advocating for clients as a trusted advisor. The ideal candidate should possess exceptional interpersonal skills, be solutions-oriented, and have the ability to influence and negotiate. A high touch, client-focused individual with a proven track record in client engagement and business development is preferred. The role requires SAFE Act registration and is eligible for a formulaic incentive plan with a pay range of $100,000.00 - $250,000.00 annualized salary.

Senior Network Engineer

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A Senior Network Engineer position is available in Washington, DC. The role involves managing network systems, troubleshooting issues, monitoring infrastructure, performing maintenance, administering security measures, and executing backup procedures. Qualifications include a Bachelor's degree in computer science or related field, 7 years of experience as a network engineer, knowledge of Azure, VMWARE, Cisco, Firewall, and strong troubleshooting skills. The position is contract-to-hire, currently remote with occasional onsite requirements.

MuleSoft Technical Architect - Public Sector (Must reside in the Washington DC metro area)

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Technical Architect for its Public Sector Services team. The role involves working with government customers to solve business challenges using MuleSoft's Anypoint Platform. The ideal candidate should have 6-10 years of experience leading integration teams, architecting solutions, and conducting technical workshops. They should possess a solid understanding of on-premise and cloud-based infrastructures, API and integration security, and high-availability concepts. The role offers opportunities for professional growth, innovation, and community involvement. Benefits include comprehensive health packages, training, and volunteer opportunities.

Software Engineer, Machine Learning

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Business Systems Analyst III

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Federal - AWS DevOps Engineer

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services is seeking a motivated, inquisitive technologist for a remote DevSecOps Lead position. The role involves bridging the gap between Development and Operational teams, setting up and managing project development and test environments, and overseeing software configuration management processes. The ideal candidate should have experience with Linux, Ansible/Chef/Puppet, scripting languages like BASH/shell/Python/Golang, HashiCorp tools, Docker, Kubernetes, Git, MongoDB, Redis, Oracle DB, and Atlassian Jira/Confluence. Bonus points for Keycloak OIDC experience. US Citizenship is required. Accenture values diversity and inclusion, and is committed to providing equal employment opportunities.

Associate General Counsel, Product & Privacy

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is seeking a highly experienced legal counsel to advise on third-party risk management, including Meta's Developer Platform, and lead a team of four attorneys. The role involves significant cross-functional collaboration with various teams and legal subject-matter experts. The Associate General Counsel, Product & Privacy will become a subject-matter expert, review products for legal risks, provide legal advice, support Meta's global privacy program, and coordinate with multiple cross-functional teams. Minimum qualifications include a J.D. degree, active membership in a U.S. state bar, 10+ years of legal experience, and expertise in areas like litigation, regulatory, product counseling, data security, compliance programs, and/or privacy counseling. Preferred qualifications include managing other attorneys, advising on compliance and risk management programs, and proven experience in distilling complex concepts for colleagues.

Inventory Specialist

Company: Walgreens

Location: Fort Washington, PA

Posted Jan 23, 2025

Certified Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Jan 23, 2025

The role involves assisting the pharmacist in the practice of pharmacy, adhering to state, federal, and company regulations. Duties include using pharmacy systems for patient and drug information, processing prescriptions, and maintaining pharmacy systems. The individual will also engage customers, resolve issues, and ensure a positive experience. They will report errors immediately, adhere to company policies, and assist in inventory management. PTCB certification is preferred but not required. The role requires flexibility, good math and computer skills, and knowledge of store inventory control. The salary range is $19 - $22.5 per hour.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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