Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Weekend Evening Concierge (Sat & Sun, 3p-11p)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' well-being and professional growth, fostering a diverse and inclusive work environment.

Security Software Engineer (Starshield)

Company: SpaceX

Location: Washington, DC

Posted Jan 22, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. The company's Starlink technology is being leveraged for Starshield, a security software designed for government use, focusing on earth observation, communications, and hosted payloads. SpaceX is seeking a Security Software Engineer to design and build security infrastructure for Starshield, including cryptographic services and security-critical services. The ideal candidate will have a track record in shipping reliable software, broad understanding of Internet security, and skills in software engineering, applied cryptography, network security, operating system security, secure/authenticated boot, incident response, and vulnerability research.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Busser - Caesars Sportsbook DC

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Senior Technology Manager - Application Security

Company: Bank of America

Location: Washington, DC

Posted Jan 22, 2025

Bank of America is seeking a Senior Technology Manager specializing in Application Security. The role involves leading a team to deliver secure technology products, developing a technology strategy, ensuring compliance with standards, and promoting secure coding practices. The Manager will collaborate with developers, DevOps, and cloud architects to embed security within the software development lifecycle and cloud infrastructure. Key responsibilities include hands-on technical leadership, security code and vulnerability scanning, cloud application security validation, secure coding and developer enablement, risk management, and continuous improvement. The ideal candidate should have 7+ years of experience in cybersecurity with a focus on application security, vulnerability management, and cloud application security. Preferred qualifications include a degree in Computer Science, Cybersecurity, or a related field, and strong leadership, problem-solving, and communication skills.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Financial Advisor - PNC Investments

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

AEGIS Proposal Governance Lead

Company: Leidos

Location: Washington, DC

Posted Jan 22, 2025

Leidos is looking for a Proposal Governance Lead for the AEGIS Program. The role involves managing high volume IDIQ contract proposals to NASA, ensuring timely and compliant submissions. Key responsibilities include designing efficient proposal operations, tracking development status, and providing surge support. The ideal candidate should have a BA/BS plus 8 years of relevant experience or a master's degree with 6 years of experience, along with proposal writing or management experience. Strong time management, English language skills, and attention to detail are required. Familiarity with FAR based acquisition requirements and NASA customer support is preferred.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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