Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Application Systems Analyst

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is hiring an Application Systems Analyst with AWS certifications and 10+ years of Systems Analysis experience. The role involves advanced problem resolution, expert troubleshooting, and coordination with DOT IT Shared Services. The analyst will also be responsible for updating the DOT Drupal Environment, integrating with third-party tools, and implementing Acquia hosting environments.

Phlebotomist Float

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Virtual Event Planner (Part-time)

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

The job posting is for a Virtual Event Planner position in Washington, DC. The ideal candidate should be a motivated, experienced self-starter with strong administrative skills and at least 5 years of event-planning experience, preferably in a virtual environment. Key responsibilities include assisting in virtual event planning, tracking attendees and details in Excel, organizing administrative duties, providing professional communication to vendors, scheduling meetings, and maintaining multiple projects in a busy environment.

Project Manager - REMOTE (Mgr Project Management 2) - 4295

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 23, 2025

HII-TSD is recruiting a Project Manager to oversee the migration of local active directory environments to a National Active Directory environment for the U.S. Courts. The role involves collaborating with various technology providers, application development teams, and stakeholders. Key responsibilities include applying project management principles, developing project management tools, enhancing team collaboration, and leading working groups. The ideal candidate should have 6 years of relevant experience with a Bachelor's degree, or 4 years with a Master's degree. PMP certification and experience with Microsoft Project Online, JIRA, and both traditional and agile methodologies are preferred.

Task Manager

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is recruiting a Task Manager for a program supporting USDOT in Washington DC. The role offers remote capabilities and requires an active Secret clearance. Qualifications include a degree in Business Administration, Project Management, Computer Science, or a related field, a PMP certification, and 10+ years of Task Management experience. Duties involve managing helpdesk support, coordinating with DOT FederalContractor teams, overseeing tasks, tracking progress, preparing project management plans, and reporting. The role also includes participation in risk mitigation, creation of project matrices and registers, assistance with security solutions, and interfacing with business owners and DOT ITSS.

Senior Accountant - Financial Statement Prep

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A prestigious association is hiring a Senior Revenue Accountant with extensive Financial Statement Prep experience. The role involves preparing financial statements, collecting data for surveys, and forging relationships with operation groups. Core competencies include extensive technical knowledge of accounting principles, excellent communication skills, and advanced MS Excel and accounting software proficiency. Minimum requirements include a Bachelor's degree in Accounting, 4+ years of accounting experience, and strong project management skills.

Style Advisor

Company: Knot Standard

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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