Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Procurement Manager

Company: EF Education First

Location: Washington, DC

Posted Jan 22, 2025

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A fast-growing organization seeks a Staff Accountant with 2-6 years of experience. The role involves reconciling bank accounts, assisting with the monthly close process, preparing financial statements, and developing cost accounting processes. The ideal candidate should have a degree in Accounting or Finance, strong analytical skills, and experience with Microsoft Excel. Adaptability, self-motivation, and excellent communication skills are also required. Experience with NetSuite is a plus.

Telecommunications Specialist

Company: Information Technology Strategies, Inc

Location: Washington DC

Posted Jan 22, 2025

Information Technology Strategies Inc is a government IT solutions provider seeking a Telecommunication Specialist. The role involves performing analyses, preparing documentation, leading team management, and working independently on IT systems. The candidate must have a current US Government SECRET ITII Clearance, 7+ years of IT experience, and be willing to travel within the continental US less than 10 annually. The company offers comprehensive benefits and has a strong reputation, supporting clients like DHS, CBP, and ICE.

Grant Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A client is seeking a temporary Grant Accountant with federal experience and 5 years of grant accounting. The role involves grant-related accounts receivable reconciliation, payment processing, and maintaining invoices. The ideal candidate should possess strong Microsoft Excel skills, knowledge of accounting principles, and familiarity with federal, state, and local laws. A Bachelor's degree in Finance/Accounting is required.

Marketing Coordinator

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Travel Nurse RN - PCU - Progressive Care Unit - $2,025 per week

Company: Travel Nurses, Inc.

Location: Covington, Washington

Posted Jan 22, 2025

Travel Nurses, Inc. is recruiting a travel nurse RN for a 12-week assignment in Covington, Washington. The PCU/Tele RN role requires 1-2 years of recent experience and flexibility. TNI offers comprehensive benefits including day-one health coverage, 401(k), competitive salaries, bonuses, and 24/7 clinical support. The company is known for its detailed recruitment process and contract transparency, ensuring a stress-free onboarding experience.

Entry Level Program Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Travel LPN / LVN - Home Health - $1,869 per week

Company: Assured Nursing

Location: Lacey, Washington

Posted Jan 22, 2025

Assured Nursing is currently recruiting for a 13-week travel job for a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) in Home Health in Lacey, Washington. The position is full-time, 40 hours per week, with shifts from 7a-3p. The ideal candidate should have a current state license as an LPN and at least 2 years of recent Home Health LPN experience. The job offer includes weekly pay, holiday pay, a 401k retirement plan, referral bonuses, and comprehensive benefits such as medical, dental, and vision insurance.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

The Staff Accountant role involves processing accounts payable transactions, managing cash receipts, reviewing expense reports, and preparing financial reports. The ideal candidate should have strong knowledge of ERP systems, excellent Excel skills, and 0-3 years of accounting experience. Benefits include competitive pay, insurance, 401K, bonuses, and potential for permanent employment. Addison Finance & Accounting offers professional development support and direct connections with hiring managers.

Travel Respiratory Therapist - $1,991 per week

Company: GHR Healthcare - Allied Health & Therapy

Location: Washington, District of Columbia

Posted Jan 22, 2025

GHR Healthcare - Allied Health & Therapy is currently seeking a travel Respiratory Therapist for a 13-week assignment in Washington, District of Columbia. The job involves working 36 hours per week, 12 hours per night, on a travel basis. GHR Healthcare, with over 30 years of experience, is committed to finding the right fit for healthcare professionals, offering competitive compensation, transparent communication, and dedicated support throughout the career journey.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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