Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Chemical, Biological, Radiological/Nuclear (R/N), and Operational Support Specialist

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Deloitte's Cyber Specialists in Crisis & Resilience team seeks a candidate with experience in emergency management, public health, or CBRN-specific policy/national security work. The role involves supporting Chemical, Biological, Radiological/Nuclear (R/N), and Operational Support Specialist programs, conducting research, drafting reports, and developing training materials. The position offers an opportunity to work with a dynamic team on critical national security initiatives. Key qualifications include a minimum of 11 years of experience and a Bachelor's degree, or 9 years of experience and a Master's degree, along with a Public Trust clearance. The wage range is $107,663 to $179,438.

Sales Manager

Company: Centric Business Systems, Inc.

Location: Washington DC

Posted Jan 22, 2025

UBEO Business Services, a leading provider of business technology products and services, is seeking a Sales Manager. The role involves managing a team of sales executives, driving sales strategy, attracting and retaining talent, and exceeding sales objectives. The ideal candidate should have strong leadership skills, excellent communication abilities, and a proven track record in sales. UBEO offers a competitive compensation package and an excellent benefits package, including medical, dental, vision, life insurance, and a 401K plan with match.

Travel Nurse RN - ICU - Intensive Care Unit - $2,362 per week

Company: Wellspring Nurse Source

Location: Yakima, Washington

Posted Jan 22, 2025

Wellspring Nurse Source is recruiting a travel nurse RN for a 13-week assignment in Yakima, Washington's ICU. The ICU RN will provide specialized care to critically ill patients, managing life support systems, administering medications, and collaborating with interdisciplinary teams. Key responsibilities include assessing patient needs, implementing care plans, monitoring complex medical equipment, and performing advanced clinical procedures. The RN will also educate patients and families, document care accurately, and maintain a safe environment. Qualifications include a BSN or ADN, valid RN license, BLS, and ACLS certifications. Wellspring Nurse Source, a nurse-owned company, offers comprehensive support to clinicians throughout their travel assignments.

Enterprise Analytics and Modeling - Risk Management - Senior Associate (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is seeking a Senior Associate for the Model Governance Solutions team. The role involves assessing and identifying potential model risks, driving adoption of the model governance framework, and working with key stakeholders. The ideal candidate will have 2 years of risk management experience, strong analytical skills, and the ability to work independently and collaboratively. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits and a dynamic work environment.

B2B Engagement Marketing Manager

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Washington Post is hiring for an Enterprise, WP Intelligence & Professional Products Engagement Marketing Manager. The role involves leading strategic efforts to maximize engagement, drive usage, and enhance retention of B2B product consumers. The successful candidate will collaborate with cross-functional teams to design and execute comprehensive engagement strategies, utilizing data to inform and enhance digital marketing strategies. Key responsibilities include leading marketing campaigns, enhancing the customer journey, overseeing CRM strategies, and developing tailored engagement strategies for different cohorts. Requirements include a Bachelor's degree or equivalent experience, strong analytical skills, proficiency in data tracking tools, excellent project management skills, and a collaborative mindset. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD annually.

Leasing Consultant

Company: KETTLER

Location: Washington, DC

Posted Jan 22, 2025

Mortgage Credit Risk and Capital Analytics Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is a company that empowers millions of homeowners and renters by providing opportunities in the housing industry. The Mortgage Credit Risk and Capital Analytics Advisor role is a flexible hybrid position that involves advising on the application of mathematical models, advanced tools, and financial industry knowledge to business or financial data. The role requires 6 years of experience in risk assessment, management, and statistical methods. The ideal candidate should have a degree in Economics, Finance, or Statistics, and experience with mortgage credit analytics, economic capital, and GSE regulatory capital framework. Fannie Mae is committed to fostering a diverse and inclusive workplace and offers comprehensive benefits.

Multi-Sport Program Leader - Washington D.C.: 2024-3277

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

Headfirst Summer Camps is seeking a Multi-Sport Program Leader to oversee, support, and coach a team of counselors. The role involves leading campers in various sports, games, and tournaments, and fostering their emotional, physical, and social development. The leader will also manage camper behavior, communicate with parents, and represent the Headfirst brand. The position requires first aid and CPR certification, ability to work in hot and outdoor environments, and commitment to a cell-phone free policy.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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