Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 22, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Account Executive-ONESOURCE Tax Information Reporting

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Thomson Reuters is seeking a dynamic and results-driven Account Executive for a remote US-based role. The ideal candidate will sell ONESOURCE Tax Information Reporting solutions to financial institutions, cryptocurrency companies, and digital asset organizations. Key responsibilities include developing strategic sales plans, identifying new business opportunities, conducting product demonstrations, understanding client needs, collaborating with internal teams, staying updated on industry trends, and accurately forecasting sales. The candidate should have basic knowledge of tax reporting requirements, excellent communication skills, and a proven track record in sales. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Shift Lead

Company: Walgreens

Location: Washington, DC

Posted Jan 22, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Washington, DC, with a salary range of $19 - $21 per hour.

Travel Interventional Radiology Technologist - $2,753 per week

Company: Protouch Staffing

Location: Everett, Washington

Posted Jan 22, 2025

Protouch Staffing is offering a 13-week travel job for an Interventional Radiology Technologist in Everett, Washington. The position requires ARRT certification, BCLS, and a minimum of 2 years of experience. The IR Tech will work 40 hours per week, 10 hours a day, from 0700 to 1730. Protouch Staffing, a premier healthcare staffing agency, provides diverse staffing options and benefits including 401k, dental, referral bonuses, holiday pay, license reimbursement, life insurance, medical, and vision benefits.

Financial Manager

Company: IronMountain Solutions, Inc.

Location: Washington DC

Posted Jan 22, 2025

IronMountain Solutions is seeking a Financial Manager to support the Office of the Undersecretary of Defense for Research and Engineering. The role involves providing financial budgetary and contract support, applying concepts of budget program principles, reviewing and managing acquisition resources, and contributing to program and budget submissions. The ideal candidate should have a minimum of 10 years of financial management or accounting experience, an MS or MA in accounting, budget, or financial discipline, and working knowledge of the Earned Value Management System. Military or OSD experience and PMP Certification are desired. The position requires active Top Secret TS with Sensitive Compartmented Information SCI eligibility and US Citizenship.

Principal Data Scientist

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Travel Nurse RN - PCU - Progressive Care Unit - $2,044 per week

Company: TRS Healthcare

Location: Covington, Washington

Posted Jan 22, 2025

TRS Healthcare is recruiting a travel nurse RN for a 13-week assignment in Covington, Washington's Progressive Care Unit. The job offers 36 hours per week, 12-hour shifts on days, with a tax-free stipend. TRS Healthcare, a leader in healthcare staffing for over 25 years, recently launched a new user-friendly website for enhanced job search and connection with the team.

Travel Nurse RN - Med Surg - $1,835 per week

Company: Cross Country Nurses

Location: Spokane, Washington

Posted Jan 22, 2025

Cross Country Nurses is seeking a travel nurse RN Med Surg for a job in Spokane, Washington. The job involves providing bedside care to patients and promoting their overall health. The company offers benefits such as private housing, comprehensive health insurance, and competitive salaries.

Travel Registered Respiratory Therapist - $2,215 per week

Company: Cross Country Allied

Location: Wenatchee, Washington

Posted Jan 22, 2025

Cross Country Allied is offering a travel job for a Registered Respiratory Therapist in Wenatchee, Washington. The position involves providing care for patients with lung diseases and breathing disorders. The job is for 13 weeks, 36 hours per week, with 12-hour night shifts. Benefits include private housing, comprehensive health insurance, competitive salaries, travel reimbursement, and more. The company also offers local opportunities and teletherapy options, allowing for a flexible career path.

Area Operations Manager - Food

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo, in partnership with Good Eating Company, is seeking an Area Operations Manager - Food for roles in Washington DC and Reston Virginia. The ideal candidate will have strong leadership, communication, and client relation skills, along with a culinary palate. The role involves managing multiple client accounts, demonstrating financial acumen, and motivating teams across various sites. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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