Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Senior Software Engineer - Process Automation

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Senior Software Developer position at The Washington Post involves writing code for large and complex programs to automate processes and eliminate manual user intervention. The role requires advanced programming knowledge, experience in automation frameworks like Automation Anywhere, and possibly LLM models for AI automation. The ideal candidate should have a university degree in Computer Science or a related field, with 3-5 years of experience. Responsibilities include developing and maintaining code, bots, and processes, participating in solution design sessions, and mentoring junior team members. The company offers competitive benefits, including comprehensive health coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $119,700.00 - $199,300.00 USD annually.

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 22, 2025

This position is in the Bureau of International Security and Nonproliferation, Office of Weapons of Mass Destruction Terrorism. The role involves developing policies and plans to prevent, protect against, and respond to WMD terrorism. Duties include liaising with Department officials, representing the office in interagency groups, and supporting the Foreign Consequence Management team. Requirements include U.S. citizenship, ability to obtain a Top Secret security clearance, and specialized experience in countering WMD terrorism.

Operations Support Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is currently recruiting for an Operations Support Associate role in the healthcare industry, specifically in cardiology. The position is full-time with great benefits and a rewarding work environment. The ideal candidate should have a Bachelor's Degree, experience in data entry and database management, and familiarity with management software systems like Personify and Salesforce. They should also possess excellent communication skills, be able to work independently and as part of a team, and be open to travel.

Senior Full Stack Developer- Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Deloitte is seeking an experienced Full Stack Developer with 3+ years of experience in software development, including proficiency in HTML, CSS, Python, and SQL. The role involves designing, developing, testing, and managing application development projects, integrating third-party components, and introducing new custom capabilities. The developer will participate in all aspects of the software development life cycle and provide technical lead to development staff. The position requires a Bachelor's Degree, Active Top Secret security clearance, and authorization to work in the US. Preferred qualifications include understanding of Agile methodologies, strong organizational skills, and familiarity with Agile tools. The wage range is $109,000 to $182,000.

Transformation Project Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Thomson Reuters is seeking a Transformation Project Specialist to support the business transformation of customers in the Global Large Law space. The role involves assisting in project management, developing and maintaining project plans, building relationships with key stakeholders, and contributing to deliverables. The ideal candidate should have a Bachelor's Degree, a Master's Degree or equivalent, and at least 2 years of progressive experience in project management or similar fields. Familiarity with legal industry transformation projects and change management concepts is beneficial. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Accounting Specialist Editor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Baker

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is offering a full-time Baker position at the US House of Representatives with a pay range of $7.25 to $23.44 per hour. The role involves preparing and baking a variety of food items, maintaining cleanliness, and providing excellent customer service. Sodexo values teamwork, adaptability, reliability, and a healthy working environment. Benefits include flexible work hours, training opportunities, and a comprehensive benefits package. The company is committed to diversity, inclusion, and making a positive impact.

Integrity Solutions Engineer

Company: Meta

Location: Washington, DC

Posted Jan 22, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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