Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

RVP of Marketing Cloud Sales, SNS

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading CRM company, is seeking a Regional Vice President for its subsidiary, Salesforce National Security (SNS), focusing on the US Intelligence Community and US National Security market. The role involves leading a team of account executives, generating new business, and managing client relationships. The ideal candidate should have proven experience in sales leadership, particularly in the public sector, with excellent presentation, negotiation, and coaching skills. A U.S. citizenship and Top Secret security clearance are mandatory.

Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

Thomson Reuters Special Services (TRSS) is seeking an Analyst with 3+ years of research and analysis experience. The role involves performing due diligence assessments, threat management reports, and providing on-site client support. The Analyst will leverage openly available data and proprietary holdings to develop insightful products. Key responsibilities include providing well-researched analysis, engaging with project teams and clients, and demonstrating personal accountability. TRSS offers a competitive benefits package, flexible work model, and opportunities for professional growth. U.S. Citizenship is essential due to the nature of the work and required security clearance.

Obstetrician Gynecologist

Company: Vancouver Clinic

Location: Vancouver, Washington

Posted Jan 21, 2025

The Vancouver Clinic is a physician-owned, multi-specialty clinic prioritizing high-quality patient care and work-life balance. They are seeking a BC/BE Obstetrician Gynecologist for a Generalist position, working alongside Nurse Midwives, Nurse Practitioners, and Maternal Fetal Medicine physicians. The clinic offers a supportive environment, collegial relationships, and access to advanced surgical techniques. The area boasts a variety of housing options, recreational opportunities, and proximity to Portland, Oregon.

Regional Clinical Nutrition Manager - MD, VA, PA + Travel

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Clinical Nutrition Manager II position involves planning, coordinating, and managing resident nutrition care activities. This role requires at least 5 years of clinical dietitian experience and 3 or more years of supervisory experience. Key responsibilities include developing cost-effective nutrition programs, coordinating clinical activities, determining staffing levels, and establishing policies for optimal nutrition care. The position is remote, based in MD, VA, or PA, and requires up to 65% travel. The salary range is $90,000.00 to $98,000.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, retirement savings plans, and paid days off.

Enterprise Expansion Account Executive - (Remote - DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 21, 2025

Dynatrace is seeking an Enterprise Expansion Account Executive to drive sales growth through targeted acquisition and expansion efforts across various industry segments. The role involves overseeing 7-10 existing customer accounts, nurturing relationships, and expanding partnerships. The candidate will also engage with 5-8 potential customers, introducing them to Dynatrace's offerings. Successful conversion of prospects will lead to maintaining accounts and exploring opportunities for upselling and cross-selling solutions. The role requires a minimum of one year of experience in closing enterprise software sales and a HS diploma or GED. Preferred qualifications include a successful track record in enterprise software sales, managing sales cycles within complex organizations, and proven experience in acquiring new business.

Associate General Counsel, AI

Company: Meta

Location: Washington, DC

Posted Jan 21, 2025

Meta is hiring an experienced attorney to join their AI legal team. The role involves serving as a subject matter expert on AI-related legal issues, advising product and business teams, and responding to regulatory inquiries. The ideal candidate should have a strong understanding of AI and data ethics principles, along with experience in internet or technology law. They must be a clear communicator and have experience collaborating across functions. The position offers competitive compensation and benefits, and the candidate will join a growing team of lawyers addressing legal risks in emerging laws and policies.

Consultative Liaison Psychiatry in Seattle

Company: RM Medical Search

Location: Seattle, Washington

Posted Jan 21, 2025

An award-winning hospital in Seattle, Washington is seeking two Consultative/Liaison Psychiatrists - one as staff and one as Section Head. The Section Head position requires fellowship training and board certification in Psychiatric Consultative-Liaison or Psychiatric Psychosomatic Medicine with Added Qualifications ABPN. Both roles involve collaborating with various health professionals in a team-based environment. The hospital offers competitive compensation, comprehensive benefits, and no state income tax. Seattle provides a blend of urban amenities and outdoor activities.

Advanced Interventional Endoscopy/General Gastroenterology Faculty Position

Company: Howard University, College of Medicine

Location: Washington, District of Columbia

Posted Jan 21, 2025

Howard University's Division of Gastroenterology and Hepatology in Washington D.C. is hiring a BC/BE Gastroenterologist with fellowship in advanced endoscopy. The position is clinician-educator track, focusing 70% on clinical practice. The division handles 4500 outpatient visits, 900 hospital consultations, and 4000 endoscopy procedures annually, with referrals from 300 outside physicians. Howard University, an Historically Black medical school, runs an accredited GI fellowship program and emphasizes producing minority gastroenterologists. The successful candidate will engage in clinical, educational, and research activities.

RVP, Sales - Tableau (Federal)

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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