Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Strategy Writer/Editor Consultant

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte's US Delivery Centers, growing since 2014, are seeking a passionate, experienced strategy professional for their Strategy practice. The role involves serving as a trusted advisor, collaborating with clients to make data-driven choices, and driving growth and enterprise value. Requirements include a Master's or Bachelor's degree in a relevant field, with 5-7 years of experience in strategic planning, policy analysis, and executive support. The position is based in the Washington, DC Metro area, with client site visits 3 days a week. The wage range is $93,225 - $155,375, with potential for a discretionary annual incentive. Deloitte values a diverse, equitable, and inclusive culture, offering professional development opportunities and a broad range of benefits.

Food Service Director

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Food Service Director at Aramark is responsible for managing food services across the entire campus, developing strategic operations plans, and ensuring food safety and sanitation standards. The role involves menu planning, budgeting, and supervising staff. Benefits include comprehensive health, dental, vision, and retirement plans, with a salary range of 90k-100k. Qualifications include a bachelor's degree, at least 2-3 years of management experience, and previous food service experience. Aramark values diversity and equal employment opportunities.

Food Operations Manager 2

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Security Engineer/ ISSO-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) offers an excellent opportunity for cyber professionals to elevate their careers. The role involves advising, implementing, and managing cyber security solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. The successful candidate will work with cutting-edge tools, grow both vertically and horizontally, and contribute to creating a cyber-minded culture. The position requires a Bachelor's degree, Top Secret security clearance, and at least 5 years of experience as a Security Engineer. Preferred qualifications include a degree in Information System Security or equivalent work experience.

Account Executive, Agentforce/Data Cloud - Public Sector & Nonprofit

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading company in AI and CRM, is seeking Account Executives with a strong technical background for roles in Public Sector and/or Nonprofit. The ideal candidate will have 10+ years of enterprise sales experience, deep understanding of AI and machine learning, and expertise in modern cloud data platforms. They will drive revenue growth, foster client relationships, and showcase how Agentforce and Data Cloud solutions can transform customer engagement. The role requires excellent communication, negotiation skills, and the ability to translate technical solutions into business value.

Program Manager I, Regulatory Affairs

Company: Google

Location: Washington, DC

Posted Jan 21, 2025

Pharmacist - Clinical Advisor

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Clinical Advisor, a pharmacist role that leverages clinical skills in a managed care environment. The role involves serving as a clinical expert, providing consulting services, delivering reports, educating clients, and updating benefit elections. Success is measured by client satisfaction and revenue growth. The ideal candidate has 3+ years of managed care pharmacist experience, an active license, strong analytical skills, and proficiency in MS Office. Preferred qualifications include PBM experience, superior writing skills, and industry knowledge. The position offers a competitive pay range, comprehensive benefits, and opportunities for growth.

Healthcare Host/Hostess

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is seeking a Healthcare Host/Hostess for MEDSTAR WASHINGTON HOSPITAL CENTER. The role involves effectively communicating with patients, staff, and guests, delivering meal carts, aiding in meal setup, and taking inventory. The company offers a flexible work environment, training opportunities, and a comprehensive benefits package. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Lead Quantitative Modeler - Credit Risk (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Lead Quantitative Modeler - Credit Risk to lead teams in providing innovative solutions, conducting quantitative analyses, and coaching team members. The role involves utilizing data mining and statistical techniques, applying advanced skills in modeling projects, and communicating technical subject matter clearly. The ideal candidate will have 4 years of experience in quantitative finance, econometric modeling, or big data analytics using Python and SQL, and a Bachelor's degree. An advanced degree in a related field, in-depth knowledge of the mortgage industry, and experience building MBS prepayment models are desired. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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