Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

(General Hire) Cybersecurity Intern (Security & Privacy, USDS)- 2025 Summer (BS/MS)

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok USDS, a subsidiary of TikTok, is seeking interns for 2025. The Security and Privacy team aims to ensure TikTok is the most trusted social and entertainment platform by protecting user safety and security, building public trust, and complying with government requirements. The 12-week internship offers hands-on experience, real-world scenarios, and opportunities for personal and professional growth. Candidates should have a basic understanding of cybersecurity and be pursuing a relevant degree. TikTok is committed to diversity and inclusion, fostering an environment that reflects its global community.

Climate Risk Lead Associate (Finance Operational Risk Management Team)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae offers a role for a Model Risk Lead Associate with a flexible hybrid work environment. The position involves assessing and identifying potential risks, guiding a team, and improving the governance, risk, and control environment. Required qualifications include 4 years of related experience, strong communication and project management skills, and knowledge of risk and controls. Preferred experiences include experience in model lifecycle or model risk management, and knowledge of Climate and/or ESG related risks and controls.

Attorney Adviser- (General)

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 21, 2025

The Office of General Counsel (OGC) is seeking an experienced attorney for a position providing legal advice to the Inspector General and senior staff. The role involves analyzing and providing legal counsel on various issues relevant to OIG operations and work products. Duties include reviewing reports, handling litigation, drafting agreements, and supporting investigations. Requirements include U.S. citizenship, Top Secret security clearance, and active bar membership. Applicants must possess a J.D. degree, be licensed to practice law, and have at least 5 years of post-licensure legal experience.

Wellness Worker - Northeast Region

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp, a leading provider of biometric testing services, is hiring medical professionals for event testing roles. These roles involve conducting biometric screenings, COVID-19 tests, and temperature checks. Successful candidates will receive comprehensive training and have the flexibility to assign themselves to local events. Qualifications include medical credentials, healthcare experience, and proficiency in fingerstick blood collection and blood pressure measurement. Labcorp offers competitive pay, benefits, and a supportive work environment.

Risk Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Risk Management - Senior Associate to work on a flexible hybrid basis from their Washington, DC or Reston, VA office. The role involves assessing and identifying potential risks, preparing analyses and reports, building relationships with business partners, and conducting RCSA/Risk Assessment Execution for HR processes. The ideal candidate will have 2 years of related experience, risk assessment and management experience, and strong analytical and communication skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

UI Developer

Company: Oteemo Inc.

Location: Washington DC

Posted Jan 21, 2025

Oteemo is a leading technology consulting firm specializing in cloud native and enterprise DevSecOps transformations. They offer a dynamic, inclusive, and collaborative environment for professionals passionate about building cloud native systems and automation solutions. The company is currently seeking an experienced UI Developer with expertise in Angular to develop and maintain robust, scalable, and responsive user interfaces for Angular-based frontend debt services applications. The ideal candidate should have a strong proficiency in frontend technologies, experience working on customer-facing applications, and familiarity with design systems and modular development approaches. Oteemo values drive, passion, commitment to quality, customer focus, communication, technical skills, and business acumen. They offer growth opportunities, complex challenges, and competitive pay and benefits.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos' National Security Sector is seeking a Help Desk Support Specialist for a dynamic team supporting the Army Military Intelligence Enterprise. The role, based at the Pentagon, requires a Top Secret SCI security clearance. Responsibilities include providing ITIL-aligned service desk support, managing incident tickets, and assisting with system performance and user account management. Qualifications include a DoD TS/SCI clearance, high school diploma, and IAT Level II certification. Preferred qualifications include a Windows 11 certification and large enterprise IT experience.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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