Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Physician - General Cardiologist (Cedar Hill)

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Jan 20, 2025

The George Washington University Medical Faculty Associates is seeking a full-time general cardiologist for Cedar Hill Regional Medical Center, a new state-of-the-art teaching hospital in Southeast DC. The hospital, set to open soon, will serve Wards 7 and 8 with accessible, high-quality healthcare. The cardiologist will provide patient care, participate in inpatient rotations, and engage in teaching residents, fellows, and medical students. Basic qualifications include board certification in Cardiovascular Disease and a valid DC medical license.

Federal Account Executive, 4th Estate (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 18, 2025

The role at Dynatrace involves executing account plans to maximize revenue potential, focusing on product land and growth, and targeting net new logos in the Federal market. The individual will consult with executives to develop an enterprise-wide strategy, generate velocity by establishing Dynatrace in new and existing markets, and ensure customer implementations are successful. The role requires a HS diploma or GED and at least 3 years of enterprise software sales experience. Preferred qualifications include managing sales cycles in complex organizations, experience selling into Federal DoD/IC accounts, and outstanding communication skills. Dynatrace offers a competitive compensation package, including unlimited personal time off, an employee stock purchase plan, and medical/dental benefits.

Medical Dermatologist Opening in Southern Washington; Commutable From Portland

Company: CompHealth

Location: Vancouver, Washington

Posted Jan 20, 2025

Vancouver is a city with a mix of metropolitan excitement and small-town charm, offering abundant recreational opportunities. CompHealth, a Joint Commission Certified industry leader, provides specialized support for dermatologists seeking employment in Vancouver, with competitive salary ranges and no state income taxes.

FAST Labs - Edge and Spectral AI Technology Development Manager (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Jan 19, 2025

BAE Systems FAST Labs is seeking a Technology Development Manager for their Edge and Spectral Artificial Intelligence research group. The role involves leading proposals, building strategic partnerships, implementing programmatic strategies, and providing business oversight for multiple programs. The ideal candidate will have a strong background in cognitive EW, RF Machine Learning, or Trustworthy AI, and excellent communication skills. The position offers a competitive salary range of $140,690 - $239,140 and comprehensive benefits.

Dermatologist

Company: Northwest Permanente, P.C.

Location: Vancouver, Washington

Posted Jan 20, 2025

Northwest Permanente, P.C. is recruiting a board-certified or board-eligible Dermatologist to join their expanding team of over 20 Dermatologists and Mohs surgeons. The position is based at the Kaiser Permanente Salmon Creek Medical Office, covering 6 Dermatology locations in Portland, Salem, OR and Vancouver, WA. The ideal candidate should have experience with virtual care, as the flexible care model allows for both onsite consultations and virtual care delivery. The Dermatologist will handle a wide range of complex and routine cases, enjoying a projected annual total rewards value of $480,000 - $626,000. This includes a salary of $399,700 - $484,300, a 21% employer contribution to retirement programs, 90%+ employer paid health plan, paid annual education leave, and a $2K annual education allowance. New hires can benefit from student loan assistance (up to $125K) or a sign-on bonus (up to $50K), along with a relocation allowance (up to $15K). Other benefits include leadership opportunities, shareholder opportunities, and a paid sabbatical after attaining shareholder status.

Contracting Specialist

Company: Links Global USA

Location: Washington DC

Posted Jan 19, 2025

Job Summary: Links Global is seeking a Contracting Specialist with experience in federal government contracting. The role involves managing the full life cycle of contracts, ensuring compliance with regulations, and fostering positive relationships with contractors. Key responsibilities include contract management, negotiation and modification, compliance and regulatory adherence, risk management, vendor and stakeholder communication, documentation and reporting, and contract closeout. The ideal candidate should have a Bachelor's degree in Business Contract Management or a related field, proven experience in federal government contracting, in-depth knowledge of the Federal Acquisition Regulation (FAR), strong negotiation and analytical skills, and excellent organizational and time management abilities.

Integrations Engineer

Company: Catalist

Location: Washington DC

Posted Jan 19, 2025

Catalist, a leader in civic data and data science innovation for 18 years, is seeking an Integrations Engineer. The role involves designing, implementing, and managing solutions for seamless data exchange with clients and partners. The ideal candidate should have a technical degree, working knowledge of SQL, scripting languages, data formats, Unix command line, and cloud infrastructure technologies. Benefits include medical, dental, vision, life insurance, disability coverage, 401k plan, FSAs, professional development reimbursement, student loan benefits, and generous leave policies.

BARDA Program Manager

Company: BryceTech

Location: Washington DC

Posted Jan 17, 2025

BryceTech, an Equal Opportunity Employer, is seeking a Project Manager with extensive experience in managing Federal contracts. The role involves overseeing technical and functional activities, ensuring compliance with contract requirements, managing staff, and providing leadership to Contractor staff. The position is remote and offers a competitive salary, comprehensive health benefits, and an educational reimbursement program.

Nurse Practitioner Family Medicine (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Snohomish, Washington

Posted Jan 20, 2025

Join a supportive team at Providence Medical Group's Clearview Clinic as a full-time Family Medicine nurse practitioner or physician assistant. The role offers a collaborative work environment, opportunities for growth, and a patient-centric approach to care. Compensation ranges from $129,480 to $147,680 per year. The clinic is located in Snohomish, a riverside city known for its historic downtown, outdoor recreation areas, and small-town comfort.

Program Associate, Speakers

Company: Active Minds, Inc.

Location: Washington DC

Posted Jan 19, 2025

Active Minds, a leading nonprofit organization dedicated to promoting mental health awareness, is seeking a highly organized individual with experience in event planning. The Program Associate Speakers will independently oversee the booking and execution of a wide array of professional events per year, ensuring a professional and superior client experience. The role involves contract and booking logistics, virtual and in-person event coordination, virtual event management, special project management, speaker liaison, programmatic evaluation and improvement, and Salesforce management. The ideal candidate should have recent grad or 1+ years of experience in hospitality event management, sales and marketing, customer service, or related professional areas. Prior experience with virtual event platforms and CRM platforms, particularly Salesforce, is preferred. The position offers a competitive salary, robust benefits, and an environment that is friendly to remote working and life-work balance.

Physician Assistant - Urology

Company: PeaceHealth

Location: Vancouver, Washington

Posted Jan 20, 2025

PeaceHealth Medical Group is recruiting a Board Certified Physician Assistant for a surgical specialty, preferably urology, at PeaceHealth Southwest Medical Center in Vancouver, Washington. The selected candidate will join a multispecialty group with established surgeons and advanced practice clinicians. Vancouver, a robust city with over 160,000 residents, offers quick access to outdoor activities, farm-to-table cuisine, craft microbreweries, and a thriving arts scene. The hospital, a 450-bed Level II trauma center, provides competitive compensation, retirement plans, CME reimbursement, and well-being programs.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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