Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

Catering Food Service Supervisor

Company: Aramark

Location: Washington, DC

Posted Jan 12, 2025

Aramark is hiring full-time Food Service Supervisors to join their Food Services Team. The role involves overseeing staff, collaborating with teammates, and ensuring food safety and quality. The hourly rate ranges from $28.00, with potential for bonuses or commissions. Benefits include medical, dental, vision, and work/life resources. Responsibilities encompass producing work schedules, maintaining food safety, supervising employees, and training others. Aramark values equal employment opportunity and employee growth.

Food Service Supervisor - DC Public Schools - Cluster 6

Company: Aramark

Location: Washington, DC

Posted Jan 12, 2025

Aramark is hiring full-time Food Service Supervisors with a competitive hourly rate ranging from $20.00 to $25.00. The role involves leading a team, overseeing operations, ensuring food safety and quality, maintaining inventory, and supervising employees. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The job requires strong organizational skills, ability to perform basic arithmetic, and maintaining emotional control under stress.

(USA) Overnight Stocking Coach

Company: Walmart

Location: Washington, DC

Posted Jan 12, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also supervise and develop hourly associates, ensuring compliance with company policies and promoting a culture of belonging. The role requires respect for individuals, integrity, customer focus, and a strive for excellence.

Account Executive I - Advanced Hemostasis and Healing (Washington, DC), Ethicon US LLC

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 12, 2025

Johnson & Johnson is recruiting for an Account Executive position in Washington, DC, focusing on surgical devices and solutions. The role involves selling surgical solutions to surgeons and hospital decision makers, with a focus on hemostasis and wound closure platforms. The company values diversity, equity, and inclusion, and offers a comprehensive benefits package.

IT Specialist (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

The job posting is for a Sr. IT Specialist with active Top Secret clearance to support a federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, and managing computer systems and networks. CGI Federal offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Site Director at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Site Director. The role involves leading a team of teachers to create engaging classroom experiences, ensuring operational standards, partnering with families, and cultivating positive relationships. The ideal candidate should have at least one year of teaching experience, a passion for children, strong organizational skills, and the ability to build relationships. Benefits include discounted child care, health insurance, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Executive Chef 4

Company: Sodexo

Location: Washington, DC

Posted Jan 12, 2025

The job description for an Executive Chef at Sodexo with The Good Eating Company highlights the role's focus on culinary excellence, innovation, and teamwork. The ideal candidate should have strong culinary skills, knowledge of various cuisines, and the ability to lead and mentor a team. Sodexo offers a comprehensive benefits package and values diversity and inclusion.

Vice President, Legal

Company: Zendesk

Location: Washington, DC

Posted Jan 12, 2025

Zendesk is hiring a Vice President of Global Employment Legal to lead their global employment legal function. The role requires a JD, active US state bar membership, and 15+ years of employment law experience. The successful candidate will develop and execute global employment legal strategy, ensure compliance with international laws, and collaborate with HR on workplace policies. They will also manage outside counsel, oversee a team, and provide legal support on labor relations. The role offers a competitive base salary range of $261,000.00-$391,000.00, and Zendesk is committed to fostering global diversity, equity, and inclusion.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is a company that focuses on transforming healthcare for customers and creating a great workplace. Pharmacy Technicians play a critical role in delivering operational and service excellence, ensuring prescriptions are filled accurately and providing caring service to patients. The company offers a comprehensive benefits package and opportunities for growth and development.

LOA Case Manager I

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is dedicated to delivering human-centric health care, emphasizing empathy and care for colleagues. The Case Manager, Enterprise Absence Management role involves administering leave policies, utilizing the myLeave system, and ensuring compliance with federal and state regulations. The position requires strong customer service skills, organizational abilities, and proficiency in MS Office. The pay range is $18.50 - $42.35, with additional benefits including medical, dental, vision, retirement savings plan, and well-being programs.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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