Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-Microsoft Power Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles in hybrid cloud and AI solutions, technical expertise, and a supportive work environment that encourages creativity and problem-solving.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP systems, and leadership in complex projects. It outlines requirements for experience with SAP FICO, S4HANA implementations, and cross-functional teamwork.

Business Analyst

Company: IBM

Location: Pune, IN

Posted Dec 16, 2025

The role emphasizes innovation, collaboration, and solving complex problems, requiring expertise in HRIS and SAP SuccessFactors.

Production Engineer

Company: IBM

Location: Markham, CA

Posted Dec 16, 2025

This job description highlights a career at IBM Software focused on transforming customer challenges into solutions through innovative AI-powered cloud-native software. The role involves ensuring platform reliability, automating operations, and collaborating across teams to enhance stability. It emphasizes expertise in Kubernetes, infrastructure as code, and monitoring tools, while offering growth opportunities in a dynamic, innovation-driven environment.

Application Developer Intern - Cloud FullStack

Company: IBM

Location: Giza, EG

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with leading companies, innovative solutions, and professional growth. It highlights roles in fullstack development with cutting-edge technologies and a supportive culture focused on long-term career development.

User Researcher

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and diverse benefits including training programs, flexible working arrangements, and career development resources. The company emphasizes innovation, collaboration, and employee well-being through various initiatives and recognition programs.

Techlead - BPOD - Automation

Company: IBM

Location: RIO DE JANEIRO, BR

Posted Dec 16, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. The role involves leading automation teams, technical project management, and integrating systems while leveraging IBM technologies. Required skills include experience with automation tools, programming languages, and data analysis, alongside business and behavioral competencies.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This text describes a Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and expertise in BPM tools. It outlines responsibilities involving data management, workflow design, and integration with enterprise systems, along with educational and technical requirements for the position.

Category Manager (Strategic Sourcing)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 16, 2025

IBM is seeking a strategic sourcing professional with experience to support client initiatives, requiring skills in procurement strategies, stakeholder management, and negotiation. The role involves managing procurement projects, analyzing data, and maintaining supplier relationships, with qualifications including education and language proficiency.

Package Specialist-SAP IS Utilities

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI solutions. It highlights roles involving SAP-based utilities projects, technical expertise, and career development in a supportive environment.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and opportunities to create impactful solutions through strategic technology platforms and partner ecosystems.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 16, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing hybrid cloud and AI project development, collaboration with global clients, and career growth opportunities. It highlights technical skills required, such as React JS and Agile methodologies, while promoting a culture of innovation and professional development.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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