Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Data Engineer – Cloud & Analytics

Company: IBM

Location: Heredia, CR

Posted Dec 16, 2025

The text describes a role at IBM Consulting focusing on innovation, collaboration, and career growth. It highlights opportunities to work with industry leaders, develop technical expertise, and contribute to impactful projects through data engineering and cloud technologies.

Application Consultant-EAI

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Consulting offers career growth through client collaboration, hybrid cloud, and AI innovation, emphasizing technical expertise and problem-solving in a supportive environment.

IBM Z Mainframe Architect

Company: IBM

Location: SYDNEY, AU

Posted Dec 16, 2025

This text describes a role as an IBM Z Client Architect, emphasizing strategic advisory, client collaboration, and career growth opportunities within a supportive environment. It highlights the importance of technical expertise, solution architecture, and positive impact through IBM's technology.

Junior Data Scientist - Advanced Analytics (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 16, 2025

This text describes a Data Scientist AI Consultant role at IBM Consulting, highlighting opportunities for career growth, collaboration with innovative clients, and access to advanced technologies. It emphasizes a culture of innovation, professional development, and competitive compensation including flexible working hours and a salary of 55,000€ brutto/year.

Designer - Client Engineering

Company: IBM

Location: New York, US

Posted Dec 16, 2025

The text describes a role for IBM Client Engineering Designers emphasizing human-centered design, client engagement, and technical expertise. It highlights opportunities for career growth, collaborative teamwork, and the importance of aligning technology with user needs. The posting also encourages diverse applicants and showcases a supportive work environment with mentorship and professional development.

Business Analyst

Company: IBM

Location: BANGKOK, TH

Posted Dec 16, 2025

This role involves collaborating with global clients to enhance hybrid cloud and AI solutions, requiring a bachelor's degree and experience in financial services, with focus on process analysis and optimization.

Application Consultant-DevOps

Company: IBM

Location: Giza, EG

Posted Dec 16, 2025

This text describes a career opportunity in IBM Consulting focused on hybrid cloud and AI solutions. It emphasizes collaboration with global clients, strategic partnerships, and advanced technical expertise. The role requires designing CICD pipelines, managing cloud infrastructure, and implementing DevSecOps practices. It highlights opportunities to mentor junior engineers and contribute to innovative projects with industry leaders.

Legal Specialist

Company: IBM

Location: Armonk, US

Posted Dec 16, 2025

The text outlines job requirements emphasizing collaboration between hiring managers and recruiters to create relevant job descriptions. It lists education and technical expertise criteria, with a focus on creating clear and appropriate verbiage for roles.

Associate SAP Technical - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 16, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, emphasizing technical expertise, innovation, and career growth opportunities. It highlights responsibilities like solving business problems, collaborating with clients, and adhering to compliance standards. Requirements include educational qualifications, technical skills, and eligibility to work in Canada.

Application Developer-Commerce Transformation

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This text describes an entry-level IBM Consulting role focused on delivering technical and industry expertise to clients globally. It highlights opportunities to work with innovative companies, leverage IBM's technology platforms, and develop solutions using tools like SAP Commerce Cloud and Design Thinking. The position requires technical skills in Java, SAP, and development tools, with preferred experience in eCommerce solutions.

PwD 채용 - Procurement administrator

Company: IBM

Location: Seoul, KR

Posted Dec 16, 2025

This job description highlights IBM's Finance & Operations role as a key driver of transformation and efficiency, emphasizing collaboration, growth opportunities, and a dynamic work environment. Responsibilities include procurement management and administrative support, with requirements focusing on communication skills and document creation abilities.

Data and AI Intern

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

The Sales Intern role at IBM involves data analysis, sales support, and collaboration with technical teams to leverage cutting-edge technologies. The position emphasizes client engagement, competitive research, and translating technical concepts into business value while working in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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