Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Package Consultant-Oracle Industry Solutions

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines responsibilities involving solution development, risk management, and integration, alongside educational and technical requirements for the role.

Intern 2026: Computational approaches to design de-novo molecules

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes IBM Research's mission to innovate in computing and solve impactful problems. It outlines a project designing proteins to interact with cell membranes, involving simulations and experiments. The role requires computational expertise and collaboration, with opportunities to contribute to research and presentations.

Linux Distro/system Development Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job posting seeks a Linux Distribution Systems developer to maintain Debian packages for IBMZ compilers and toolchain components. Responsibilities include collaborating with internal teams, upstream projects, and the Debian community. Requirements emphasize experience with Linux packaging tools, system programming, and open-source coordination.

Application Developer-Experience Front End

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation, and frontend development. It requires a Bachelor's degree, 3.5 years of experience with React JS, and skills in frontend application development. Preferred qualifications include a Master's degree and strong interpersonal abilities.

Maximo AMS Application Developer

Company: IBM

Location: Calgary, CA

Posted Dec 15, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and the role of a Maximo Technical Consultant. It outlines responsibilities, required skills, and the importance of innovation in delivering solutions for clients.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in software development. It outlines required skills in .NET Core, Angular, Azure platforms, and cloud-native deployment, along with preferred qualifications like a Master's degree and Agile team experience.

IBM Cloud Kubernetes Platform Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

IBM Cloud is expanding its Kubernetes and OpenShift services, seeking skilled developers to contribute to a growing platform with global impact. The role involves working on critical infrastructure, collaborating with cross-functional teams, and leveraging automation tools for scalable cloud-native solutions.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This role involves collaborating with clients on SAP FI implementations, driving innovation through technical expertise and project management, with opportunities for career growth in IBM's global consulting ecosystem.

Infrastructure Specialist-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines an Associate Developer role at IBM Consulting, focusing on client collaboration, solution development, and technical expertise in areas like ServiceNow. It lists required education, technical skills, and preferred certifications for the position.

Application Developer-DevOps

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This role involves working with global clients to design mobile solutions and automate deployments, requiring technical expertise in Ansible and cloud technologies.

Business Analyst-2025 graduate

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes the role of a business analyst in bridging business and technical needs, emphasizing their impact on organizational efficiency, decision-making, and strategic direction. It outlines key responsibilities like requirements gathering, data analysis, and process improvement, along with required education and skills.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a zOS Systems Support Engineer role requiring expertise in troubleshooting complex systems, collaborating with global teams, and resolving technical issues. The position emphasizes analytical skills, problem-solving under pressure, and deep technical knowledge of zOS environments. Qualifications include a bachelor's degree, programming experience, and strong communication abilities.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages