Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Package Consultant-SAP HANA FIN VIM

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and responsibilities involving solution design, project management, and technology implementation. It highlights opportunities to work with innovative companies and deliver impactful results through IBM's ecosystem.

Promontory Associate Risk Regulatory and Compliance

Company: IBM

Location: SYDNEY, AU

Posted Dec 15, 2025

This job description outlines a role as an Associate Consultant at IBM Promontory Australia, focusing on risk management, regulatory compliance, and client engagement. The position requires expertise in financial services, data analytics, and regulatory frameworks, with responsibilities including project management, client interaction, and delivering analytical insights.

Senior Consultant SAP RTR Fixed Assets

Company: IBM

Location: No City, US

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, hybrid cloud/AI innovation, and financial reporting expertise. Responsibilities include configuring SAP systems, ensuring data accuracy, and working with cross-functional teams. The role offers global opportunities and strategic technology platform integration.

Site Reliability Engineer II (Apptio)

Company: IBM

Location: Krakow, PL

Posted Dec 15, 2025

IBM promotes a forward-thinking work environment where innovation and collaboration drive cloud technology leadership. The role of a Site Reliability Engineer involves maintaining cloud infrastructure, solving complex problems, and working across teams to deliver mission-critical services with a focus on reliability and performance.

Package Specialist-SAP SCM MM

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, innovation in hybrid cloud and AI, and professional growth opportunities. It highlights technical expertise in SAP implementations, project leadership, and a supportive culture emphasizing skill development and long-term career advancement.

EWM Consultant

Company: IBM

Location: Buffalo, US

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on delivering high-quality SAP solutions, leading teams, and leveraging advanced technologies like AI and cloud platforms. It emphasizes collaboration, growth opportunities, and strategic leadership in a global environment.

Application Developer-Microsoft Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This role involves collaborating with clients on hybrid cloud and AI projects using Microsoft technologies, requiring expertise in software development and agile practices. The position emphasizes innovation, technical collaboration, and career growth opportunities within IBM's global ecosystem.

AP Service Desk Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

IBM Consulting offers a role focused on digital transformation and client collaboration, with responsibilities in accounts payable support and a culture emphasizing innovation and professional growth.

Technical Consultant-IoT & Edge Computing

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration, leveraging IoT and AI to drive digital transformation in the automotive industry. The role emphasizes technical expertise, analytical skills, and cross-functional teamwork to deliver impactful solutions for clients.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, working in innovation centers, and developing features with stakeholders. Required skills include Java, Springboot, and Angular.

Tester (HS)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM CIC offers extensive career growth opportunities, training programs, and a supportive work environment, emphasizing innovation and professional development through diverse projects and global client engagement.

IBM Power Security Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM promotes itself as a global tech leader offering innovative opportunities. The Product Manager role focuses on cybersecurity strategy, requiring expertise in security offerings and client collaboration.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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