Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Data Platform Engineer (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

This job description highlights a foundational role in designing data platforms, focusing on infrastructure, cataloging, and collaboration with teams. It emphasizes experience in data infrastructure and tools, with opportunities to shape the company's data strategy.

Software Engineer - Distributed Systems

Company: Figma

Location: USA

Posted Dec 12, 2025

This job description highlights a Software Engineer role at Figma focusing on infrastructure design and distributed systems. It emphasizes collaboration, scalability, and innovation while outlining requirements for experienced engineers and benefits like equity, competitive compensation, and remote work flexibility.

Strategic Programs Director

Company: ‎ConnectWise

Location: USA

Posted Dec 12, 2025

The Director of Strategic Programs role involves strategic alignment, operational governance, program leadership, and executive partnership. Key responsibilities include driving strategic priorities, managing cross-functional initiatives, and enabling data-driven decisions through governance frameworks and reporting.

Customer Support Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is transforming postgraduate education with expert-led courses and high engagement rates, seeking a support manager to scale operations as they grow rapidly. The role offers ownership of customer operations, collaboration with key stakeholders, and opportunities to shape the company's future.

Senior Program Manager - Brand Operations

Company: Webflow

Location: USA

Posted Dec 12, 2025

Webflow seeks a Senior Program Manager to build operational infrastructure for Brand Marketing, offering growth opportunities and strategic influence. The role emphasizes scalability, cross-functional collaboration, and financial acumen, with competitive compensation and remote-first flexibility.

Salesforce Technical Architect

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting seeks a Salesforce Solution Architect with expertise in public sector and enterprise implementations, requiring 14+ years of experience and specific certifications. The role involves designing solutions, leading projects, and collaborating with teams, with compensation ranging from $171,000 to $285,000. Guidehouse offers competitive benefits, career development opportunities, and a supportive work environment.

Senior Web Strategist

Company: Typeform

Location: UK

Posted Dec 12, 2025

This job description outlines a remote role focused on transforming Typeform's web function through optimization, technical improvements, and cross-functional collaboration. Responsibilities include leading CRO initiatives, managing publishing workflows, and enhancing site performance while aligning with SEO and data teams.

Front-End Engineer (Senior/ Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

Equilibrium seeks a Frontend/FullStack Engineer to innovate in renewable energy software, shaping scalable solutions for complex power systems. The role involves strategic decisions, collaboration across teams, and leveraging AI tools to build a resilient grid.

Energy Analyst (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

The Energy Analyst role focuses on advancing data systems to empower teams, requiring expertise in energy markets, SQL, Python, and collaboration skills. The position emphasizes data engineering, quality assurance, and aligning with clean energy goals while working across technical and business domains.

Sr. Product Manager - Content Quality Signals

Company: Pinterest

Location: USA

Posted Dec 12, 2025

The job posting seeks a Sr Product Manager to lead content quality signals at Pinterest, focusing on machine learning, user experience, and cross-functional collaboration to enhance safety and business outcomes.

Software Engineer (L5) - Ads Identity, Signals & Audiences - Advertiser User Engagement Signals

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix highlights its leading entertainment service with over 300 million members, introduces an ad-supported tier, and outlines a Software Engineer role with competitive compensation and comprehensive benefits, emphasizing privacy and diversity.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Dec 12, 2025

The role offers impactful work in education with opportunities for growth, data-driven strategies, and competitive compensation. Benefits include remote work, professional development, and a supportive environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages