Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Software Engineer II, Backend - Account Insights

Company: HubSpot

Location: UK

Posted Dec 12, 2025

HubSpot seeks a Senior Backend Engineer to empower SMBs with innovative technology. The role offers flexibility, collaboration, and opportunities to shape product development in a supportive, mission-driven environment.

Senior Marketing Data Analyst

Company: The Zebra

Location: USA

Posted Dec 12, 2025

The Zebra is revolutionizing insurance research with a focus on diversity and inclusion, offering competitive benefits, flexible work arrangements, and opportunities for data-driven marketing roles. The company emphasizes a supportive environment with equal employment opportunities and a culture of collaboration.

Customer Support Specialist

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 12, 2025

This job posting highlights a Customer Support Specialist role at Clear Capital, emphasizing opportunities to improve customer experiences, build relationships, and contribute to real estate analytics. The position offers competitive compensation, comprehensive benefits, career development resources, and a mission-driven environment focused on excellence and community impact.

Senior User Acquisition Manager (App)

Company: Flo Health

Location: Poland

Posted Dec 12, 2025

The text describes a job role focused on app user acquisition campaigns, requiring performance marketing expertise, data analysis skills, and collaboration across teams. It outlines responsibilities, qualifications, and compensation details.

Senior Backend Engineer - MetaMask (OffChain)

Company: Consensys

Location: Anywhere

Posted Dec 12, 2025

Consensys, a leading blockchain company, focuses on innovation and accessibility in web3. They offer roles in a dynamic environment, emphasizing collaboration and growth.

Business Recruiter

Company: Dropbox

Location: USA

Posted Dec 12, 2025

This job description outlines a business recruiter role focusing on creating exceptional candidate experiences, developing hiring strategies, and managing the recruitment process. It lists requirements like 8+ years of experience and preferred qualifications such as AI tool proficiency. Compensation details are provided for different US zones.

Director, Medical Science Liaison (MSL) Team Lead – Women’s Health, US

Company: Viatris

Location: USA

Posted Dec 12, 2025

Viatris seeks a Medical Science Liaison Team Lead to drive innovation and patient health through nonpromotional education, with competitive compensation and inclusive opportunities.

Director - Quality Engineering

Company: Magnet Forensics

Location: USA

Posted Dec 12, 2025

Magnet Forensics promotes itself as a global leader in digital forensics with innovative solutions for digital investigations. The job posting highlights opportunities for a Director of Quality Engineering, emphasizing strategic leadership, automation, and quality culture. The company emphasizes competitive compensation, diversity, and a mission-driven culture.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: USA

Posted Dec 12, 2025

This job description highlights a Staff Engineer role at Dropbox with opportunities for technical leadership, cross-functional collaboration, and impactful system design. The position emphasizes innovation in product integration and offers competitive compensation across different US zones.

Software Engineer - Community Support Engineering (AI Products)

Company: Airbnb

Location: China

Posted Dec 12, 2025

This job posting highlights a Software Engineer role at Airbnb, focusing on enhancing customer experiences through innovative solutions. The position offers opportunities to work with diverse teams and contribute to scalable systems, emphasizing inclusion and growth.

Staff Backend Product Software Engineer, Multi-Product Experience

Company: Dropbox

Location: Canada

Posted Dec 12, 2025

This job description outlines a Staff Engineer role at Dropbox focused on designing systems for multi-product experiences. The position requires 12+ years of experience in large-scale systems and collaboration across teams. Responsibilities include architecture, technical strategy, and mentoring, while oncall rotations and compensation details are also mentioned.

Data Architect

Company: Magnet Forensics

Location: USA

Posted Dec 12, 2025

Magnet Forensics promotes itself as a global leader in digital forensics with innovative solutions for crime fighting and national security. The job posting for a Data Architect emphasizes strategic leadership, technical expertise, and collaboration across platforms. The company highlights competitive compensation, inclusive values, and opportunities for growth while maintaining a strong commitment to diversity and operational excellence.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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