Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Package Consultant-SAP FIN PS-Capital Accounting

Company: IBM

Location: Ahmedabad, IN

Posted Dec 12, 2025

This job description outlines a role at IBM Consulting involving SAP FI PS implementation, project leadership, testing, and technical expertise requirements. It details responsibilities, educational qualifications, and preferred experience in SAP configuration and system solutions.

Application Architect-SAP HANA Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

IBM Consulting offers career growth through collaborative innovation, client-focused solutions, and technical expertise in hybrid cloud and AI projects. The role emphasizes long-term relationships, strategic problem-solving, and professional development opportunities within a supportive ecosystem.

Senior Consultant SAP RTR GL

Company: IBM

Location: No City, US

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, configuring SAP systems, ensuring financial accuracy, and working within robust technology platforms to deliver innovative solutions.

Project Manager Finance

Company: IBM

Location: Bedford, CA

Posted Dec 12, 2025

This job posting outlines responsibilities related to project financial management, including budgeting, forecasting, and reporting. It specifies required and preferred qualifications such as education, security clearance, and technical skills. The text emphasizes collaboration between hiring managers and recruiters while detailing experience and proficiency requirements.

Consultor SAP FI ACM (Advanced Credit Management)

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a career opportunity in IBM Consulting, focusing on implementing SAP solutions and working with clients globally. It highlights collaboration, innovation, and expertise in credit management, emphasizing career growth and technical skills development.

Integration Architect-Hybrid Integration

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This job description outlines a role as an Application Security Consultant at IBM, focusing on software development cycles, security compliance, and risk management. The position requires technical expertise in SaaS applications, security baselines, and incident response planning.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 12, 2025

This text describes a career in IBM Consulting emphasizing longterm client relationships, collaboration with industry visionaries, and opportunities for career growth. It outlines key responsibilities involving cybersecurity platforms like XSOAR, XDR, and XSIAM, along with required technical expertise in areas such as automation, network analysis, and cloud security.

Talent Acquisition - Selection Specialist (Fixed Term)-ELH

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights IBM's recruitment role as a Recruiting Selection Specialist, emphasizing opportunities to lead in technology, solve complex problems, and contribute to innovative projects. It outlines responsibilities, required skills, and a positive work environment with growth potential.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This job description outlines a role requiring technical expertise in SAP and related technologies, with responsibilities including backup/recovery, system monitoring, and project support. It specifies educational qualifications and experience in areas like SAP upgrades, HANA migration, and database management.

Business Value Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

The text describes a professional role requiring collaboration with cross-functional teams, development of value propositions, ROI analysis, and expertise in IBM solutions. It outlines responsibilities involving coaching sales teams, creating business cases, and maintaining industry knowledge, along with educational and certification requirements.

Support Technician SAP LE-SHP

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, career growth opportunities, and contributions to client success through innovation and technology adoption.

AI Engineer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 12, 2025

This internship offers professional growth, mentorship, and hands-on AI project experience at IBM, enhancing skills and career prospects.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages