Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Quality Engineer-FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a Full Stack Tester role with responsibilities spanning test leadership, automation, performance testing, data validation, and collaboration with cross-functional teams. It outlines required technical skills, tools, and educational qualifications for the position.

Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 12, 2025

This text describes a senior consulting role focused on leading Salesforce transformations, driving sales growth, and delivering large-scale digital solutions. It emphasizes collaboration with clients, ecosystem partners, and IBM teams to achieve strategic objectives while maintaining compliance and delivering high-value outcomes.

Lead Full Stack Developer (Golang)

Company: IBM

Location: Kochi, IN

Posted Dec 12, 2025

The text describes a job role requiring full-stack development expertise with cloud technologies, security practices, and collaboration across teams. It outlines responsibilities for API management, infrastructure optimization, and continuous improvement in a professional development context.

Salesforce Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting with opportunities for global client collaboration, hybrid cloud and AI innovation, and professional growth. The role emphasizes technical expertise in Salesforce development, teamwork, and mentorship, while offering training and career advancement prospects.

Package Consultant-SAP HANA SCM PLM

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

The text describes a career in IBM Consulting focused on client collaboration, innovation, and technical expertise in SAP EHS. It highlights opportunities to work on hybrid cloud and AI projects with global clients, emphasizing strategic partnerships and technology platforms.

Data Governance Lead

Company: IBM

Location: Heredia, CR

Posted Dec 12, 2025

The role involves data governance analysis, collaboration with stakeholders, and requires experience in data policies. It offers technical expertise and innovation opportunities in enterprise data strategies.

Package Consultant-SAP HANA Application Security

Company: IBM

Location: Kolkata, IN

Posted Dec 12, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovate solutions for clients. Responsibilities include SAP security implementation, project leadership, and testing. Required experience includes SAP Security Implementation and ECC 60 role build.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 12, 2025

The text describes a career in IBM Consulting emphasizing collaboration, innovation, and technical expertise. It highlights opportunities to work with global clients, develop hybrid cloud and AI solutions, and grow professionally through a supportive ecosystem.

Data Engineer (Python/SQL)

Company: IBM

Location: Heredia, CR

Posted Dec 12, 2025

This text describes a job opening for a Data Engineer at Hakkoda, an IBM company specializing in Snowflake Data Cloud solutions. The role involves designing data pipelines, working with cloud platforms, and collaborating with clients. Requirements include experience with SQL, Python, and cloud data platforms, along with agile teamwork skills.

Quality Engineer-FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This job description outlines a Middleware Testing Practitioner role at IBM Consulting, emphasizing technical expertise, automation tools, and experience in testing solutions. It lists required education, technical skills, and preferred qualifications for the position.

DevOps Infrastructure Specialist - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 12, 2025

The text promotes IBM CIC's career opportunities, highlighting benefits like professional growth, training programs, flexible work arrangements, and a supportive culture. It emphasizes collaboration, innovation, and career development while outlining technical requirements for a Senior DevOps Infrastructure Specialist role.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring technical expertise in Java, React, and cloud platforms. It emphasizes innovation, stakeholder collaboration, and continuous learning.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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