Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Trial Master Files Representative

Company: Celerion

Location: USA

Posted Dec 11, 2025

Celerion seeks a Full-Time Trial Master Files Representative for a remote position, emphasizing clinical research expertise, document management skills, and collaboration. The role involves maintaining Trial Master Files, communicating with stakeholders, and adhering to regulatory standards. The company highlights values like Integrity, Trust, and Respect, while offering competitive pay and equal opportunity employment.

Sr. Threat Analyst - Quality Assurance

Company: Optiv

Location: USA

Posted Dec 11, 2025

This job description outlines a remote Sr QA Analyst role with responsibilities in quality assurance, security analysis, and compliance. It highlights required experience in cybersecurity and offers benefits like remote work flexibility and professional development opportunities.

Software Engineering Manager - Sanity Studio

Company: Sanity

Location: Europe

Posted Dec 11, 2025

This text promotes Sanity.io's engineering leadership role, highlighting opportunities to shape content operations, work with innovative technologies, and contribute to a growing company with a strong culture and global impact.

Brand Marketing Manager

Company: Neowiz

Location: USA

Posted Dec 11, 2025

NEOWIZ seeks a Brand Marketing Manager to lead US marketing for Brown Dust 2, emphasizing bold game creation and community engagement. The role involves event planning, IP collaborations, and cultural localization, with compensation ranging from $110k to $150k.

Customer Training Manager

Company: Masabi

Location: Canada

Posted Dec 11, 2025

Masabi is revolutionizing fare payment systems with global platforms used in over 250 locations. The job posting highlights a Customer Training Manager role with remote work options, competitive benefits, and a mission to make transit fair and accessible for all.

Senior Project Manager - Identity & Access Management

Company: Cyderes

Location: Canada

Posted Dec 11, 2025

The text describes Cyderes' cybersecurity services and a Senior Project Manager role requiring leadership, communication skills, and cross-functional collaboration. It emphasizes the company's commitment to equal opportunity employment.

Senior Security Engineer - Incident Response

Company: Canva

Location: UK

Posted Dec 11, 2025

The role involves leading security incident response and maintaining cloud infrastructure. Canva offers equity, flexible work, and a supportive culture with benefits like parental leave and wellness allowances.

Senior Ruby On Rails Developer

Company: Ideaware

Location: Colombia

Posted Dec 11, 2025

This job posting highlights a remote Senior Ruby on Rails Developer role with competitive pay, impactful projects, and collaboration opportunities. Responsibilities include backend development, API design, and mentoring, requiring experience with Rails, databases, and cloud platforms.

Senior IT & Security

Company: n8n

Location: Germany,Spain,Finland,Sweden,Poland,Ireland,UK

Posted Dec 11, 2025

n8n highlights its rapid growth, strong community, and achievements, offering a leadership role in IT and Security with competitive benefits and a focus on innovation and diversity.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 11, 2025

Green Dot seeks a Lead Product Manager to design and execute partner product strategies, focusing on cloud migration and cross-functional collaboration. The role includes managing product lifecycles, ensuring compliance, and meeting technical requirements. Salary ranges from $109,300 to $163,900.

Senior Security Engineer

Company: Magnet Forensics

Location: Canada

Posted Dec 11, 2025

Magnet Forensics, a global leader in digital forensics, seeks a Senior Security Engineer to enhance security measures. The role involves designing security protocols, collaborating with teams, and ensuring data protection. Benefits include competitive compensation and professional growth opportunities.

Machine Learning Engineer

Company: Spotify

Location: North America

Posted Dec 11, 2025

Spotify's teams focus on enhancing user experience through personalization and storytelling, seeking ML engineers to innovate. The company emphasizes inclusivity and global impact, offering competitive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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