Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Fullstack Engineer (RoR/vue.js), Software Supply Chain Security: Authorization

Company: GitLab

Location: Canada,Netherlands,UK

Posted Dec 11, 2025

This job description highlights a Senior Full Stack Engineer role at GitLab focused on building secure authorization systems, collaborating with cross-functional teams, and solving complex technical challenges. It emphasizes impact on millions of users, performance optimization, and contributions to zero-trust architecture while offering professional growth opportunities.

AI Solutions Director

Company: Nearform

Location: USA

Posted Dec 11, 2025

Nearform seeks a Solutions Director with 12+ years in tech leadership to drive AI innovation. The role involves strategic partnerships, solution design, and client engagement. Benefits include remote work, flexible time off, and professional development.

Staff Full Stack Software Engineer - Churn

Company: Dropbox

Location: Poland

Posted Dec 11, 2025

This job description outlines a Staff Full Stack Software Engineer role focused on international growth and churn reduction. The position requires 10+ years of experience in backend/frontend technologies, strong problem-solving skills, and collaboration across teams. It emphasizes scalable systems, AI-enabled products, and cross-functional partnership while mentioning potential oncall responsibilities.

VP, Growth - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes its mission to accelerate crypto adoption through a worldclass team and innovative products. The company emphasizes security, education, and global accessibility while seeking growth marketing leaders to scale its impact in the crypto space.

Product Designer

Company: Warp

Location: USA

Posted Dec 11, 2025

The text highlights Warp's focus on design-driven innovation and seeks a passionate product designer to shape the future of software engineering. It emphasizes collaboration, user-centric design, and competitive compensation, showcasing the company's commitment to creating exceptional tools for developers.

AI Solutions Director

Company: Nearform

Location: Canada

Posted Dec 11, 2025

Nearform seeks a Solutions Director with AI expertise to drive client partnerships and innovation. The role offers remote work, flexible hours, and competitive benefits including a company bonus, healthcare, and training allowances.

Commercial Account Executive - Acquisition

Company: Grafana Labs

Location: Spain

Posted Dec 11, 2025

Grafana Labs seeks a Commercial Account Executive in Spain with sales experience and technical background. Responsibilities include prospecting, closing deals, and managing the sales pipeline. Compensation includes a competitive OTE and RSUs.

Staff Software Engineer - Build Stability

Company: Gusto, Inc.

Location: Canada

Posted Dec 11, 2025

This job description outlines a high-impact Software Engineer role focused on improving CI systems and developer productivity. The position requires 10+ years of experience and offers competitive compensation with stock equity. It emphasizes collaboration, AI integration, and building robust tools to enhance engineering workflows.

Account Executive - Product Sales, Optimized Checkout

Company: Stripe

Location: USA

Posted Dec 11, 2025

Stripe seeks a skilled Account Executive to drive growth of their payment solutions, emphasizing opportunities to impact the global economy and collaborate with cross-functional teams. The role requires expertise in sales, product knowledge, and building relationships with enterprise clients, with a focus on delivering exceptional results in a fast-paced environment.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Spain

Posted Dec 11, 2025

Grafana Labs seeks an Enterprise Account Executive in Spain with 5+ years in tech sales, focusing on growth and customer management. Compensation includes a competitive OTE and RSUs.

Staff Product Designer - New Initiatives

Company: Dropbox

Location: USA

Posted Dec 11, 2025

This job description outlines a Staff Product Designer role at Dropbox, focusing on leading design for CompanyOS, a new AI-native operating system. The position requires collaboration with cross-functional teams, user research, and designing complex workflows. Key qualifications include 10+ years of experience, strong customer focus, and ownership mindset.

Training Enablement Manager

Company: GuidePoint Security

Location: USA

Posted Dec 11, 2025

This job description outlines the role of a Training Enablement Manager at GuidePoint Security LLC, detailing responsibilities such as managing learning management systems, vendor partnerships, and instructional design initiatives. It specifies requirements including a bachelor's degree, LMS management experience, and technical skills. The position emphasizes strategic leadership, continuous improvement, and collaboration across the organization.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages