Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Creative Support Specialist

Company: Runway

Location: North America

Posted Dec 10, 2025

Runway is hiring for a Creative Support Specialist role, emphasizing efficient support for users and growth opportunities. The position involves handling customer inquiries, analyzing AI support trends, and contributing to process improvements. Applicants must demonstrate creativity and problem-solving skills through a custom workflow project.

Senior Software Engineer - Back End

Company: Tillster, Inc.

Location: Portugal

Posted Dec 10, 2025

Tillster seeks a Senior Software Engineer to join their global team, focusing on scalable cloud solutions. The role offers competitive benefits, a collaborative culture, and opportunities to innovate in restaurant tech.

Onboarding Specialist

Company: Hostaway

Location: Argentina,Costa Rica,Colombia,Mexico

Posted Dec 10, 2025

This job posting highlights a remote Customer Onboarding Specialist role with opportunities in Spanish-speaking markets. Hostaway, a SaaS scaleup, offers competitive pay, remote work flexibility, equity, professional growth, and a dynamic international team culture. The position requires Spanish fluency and experience in customer onboarding, with benefits tailored to the applicant's country of residence.

Software Engineering Manager, Application Security Testing: Composition Analysis & Dynamic Analysis

Company: GitLab

Location: USA

Posted Dec 10, 2025

This role involves leading engineering teams to enhance application security tools, focusing on projects like autoremediation and DAST crawler improvements. It requires expertise in security testing and agile management.

Associate Director - Business Development

Company: Axios

Location: USA

Posted Dec 10, 2025

Axios seeks an Associate Director of Business Development to lead their team, focusing on growth strategies, team management, and collaboration with sales. The role offers competitive compensation and comprehensive benefits.

Customer Experience Sr. Manager

Company: Apollo.io

Location: UK

Posted Dec 10, 2025

The Customer Experience Senior Manager role at Apollo focuses on transforming support through AI and proactive insights, leading teams to enhance customer experiences and drive product improvements.

Creative Workflow Specialist

Company: Runway

Location: North America

Posted Dec 10, 2025

This job description highlights a Creative Workflow Specialist role with opportunities to collaborate on special projects, develop content, and work with global creatives. The position emphasizes growth, innovation, and a competitive salary range of $160,000-$250,000, along with a commitment to diversity and pay equity.

Solution Executive - Public Sector

Company: Insight

Location: USA

Posted Dec 10, 2025

Insight offers a competitive salary and benefits, emphasizing growth and community impact. The role involves sales and technical expertise in public sector solutions, with opportunities for career advancement.

Senior Software Engineer II - Insurance

Company: Alma

Location: USA

Posted Dec 10, 2025

Alma seeks a mission-driven Senior Software Engineer II to develop tools for mental health providers. The role involves backend development, collaboration, and offers competitive benefits including remote work and comprehensive healthcare.

Executive Design Director

Company: Metalab

Location: USA

Posted Dec 10, 2025

The role involves leading design strategy, collaborating with cross-functional teams, and shaping innovative product design to drive business impact.

Solutions Engineer

Company: Hightouch

Location: Europe

Posted Dec 10, 2025

The role involves solving customer problems and innovating data solutions, working with technical and non-technical stakeholders. The company emphasizes customer service and offers growth opportunities with equity compensation.

Senior Product Designer - Commerce Platform

Company: Netflix

Location: USA

Posted Dec 10, 2025

This text promotes Netflix's global entertainment services and a product designer role with opportunities for innovation, collaboration, and comprehensive benefits. It highlights the company's reach, design systems, and commitment to diversity.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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