Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-Cloud FullStack

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves working with global clients to innovate hybrid cloud and AI solutions, requiring expertise in microservices and Angular. It offers career growth and collaboration with IBM's technology leader.

Technical Specialist Intern 2026 (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

The text describes an internship opportunity at IBM Consulting, emphasizing career growth, hands-on experience with cutting-edge technologies, and professional development. It highlights collaboration with industry leaders, skill-building through diverse projects, and a supportive learning environment. Requirements include academic qualifications, technical expertise, and adaptability in a fast-paced consulting environment.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI solutions, and career growth through strategic partnerships and technology platforms. It emphasizes impactful work with innovative companies and sales expertise in IBM's ecosystem.

Product Manager, Product Success (ALM-Maximo, MREF, Envizi)

Company: IBM

Location: Dublin, IE

Posted Dec 09, 2025

This job description outlines a Product Manager role focused on demo system setup, synthetic data creation, and technical sales support. Key responsibilities include collaborating with cross-functional teams, maintaining scalable environments, and aligning datasets with customer use cases. Required skills involve cloud infrastructure knowledge, synthetic data tools, and cross-functional collaboration abilities.

Data Scientist for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities for career growth at IBM through collaboration with clients, innovation in hybrid cloud and AI solutions, and leveraging IBM's technology portfolio. It emphasizes creativity, problem-solving, and a supportive work culture that fosters professional development.

Collections Professionals

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job posting describes an Order to Cash Collections role at IBM, emphasizing responsibilities like managing customer orders, invoicing, credit collections, and dispute resolution. It highlights required skills in accounting software, communication, and teamwork, while showcasing IBM's innovative environment and opportunities for professional growth.

Digital Sales Specialist Industries Market

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

The text promotes a Digital Sales Specialist role at IBM, emphasizing career growth, collaborative teamwork, and impactful contributions to clients. It highlights opportunities for professional development, innovative problem-solving, and making a significant business impact through technology solutions.

Procurement Operations Supplier Onboarding and Vetting Specialist (Spanish Speaking - late shift)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job posting outlines roles in procurement operations, focusing on supplier onboarding, vendor management, and system support. It details responsibilities like contract management, procurement processes, and collaboration with teams, along with required skills and qualifications.

Quality & Escalations Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

IBM seeks seasoned professionals for a new cloud-native AI product, emphasizing innovation, testing, and automation in a collaborative environment with growth opportunities.

Data Engineer - STUDENT CONVERSION

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 09, 2025

IBM Consulting's Associate Program offers global opportunities for professional growth, technical expertise, and innovation in hybrid cloud and AI solutions. The role emphasizes collaboration with clients, continuous learning, and leveraging advanced technologies to drive impactful outcomes.

Technical Sales Specialist- Security and Networking

Company: IBM

Location: Petach Tikva, IL

Posted Dec 09, 2025

IBM's job posting highlights opportunities to lead in technology, solve complex problems, and collaborate with clients. The role involves driving customer adoption of IBM's automation solutions, building technical credibility, and influencing decision-making through expertise in infrastructure delivery and emerging technologies.

Application Developer-SAP ABAP

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and career growth opportunities. It outlines responsibilities like feature development, stakeholder collaboration, and continuous learning, along with educational and technical requirements.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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