Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Junior Front-end Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a role involving new feature development, code reviews, cross-functional collaboration, and maintaining services. Required skills include React, TypeScript/Node.js, REST APIs, and Agile methodologies, with preferences for GraphQL, Terraform, and AI-assisted development.

Strategic Account Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a strategic account manager role at IBM Software, emphasizing opportunities to transform customer challenges into industry-leading solutions, collaborate with a dedicated team, and drive sales of cloud-native software. It highlights responsibilities like managing enterprise accounts, executing solution selling, and aligning with customer needs while requiring expertise in cloud infrastructure and strategic sales.

Application Developer-MuleSoft

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for growth through strategic partnerships and continuous learning.

Business Analyst (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes IBM's recruitment process for a Business Analyst role, outlining responsibilities such as data analysis, reporting, and stakeholder collaboration. It details required technical skills, educational qualifications, and preferred experience in recruitment and ATS systems.

ServiceNow Application Architect

Company: IBM

Location: Dallas, US

Posted Dec 09, 2025

This job description outlines a ServiceNow Application Architect role at IBM Consulting, focusing on designing and implementing solutions for clients. It requires expertise in ServiceNow modules, certifications, and experience in enterprise environments.

SAP PP Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's consulting roles emphasize collaboration with clients, SAP expertise, and team leadership for impactful career growth. The position highlights opportunities to innovate, optimize supply chains, and leverage technology platforms while fostering professional development in a supportive environment.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities to impact clients through technical expertise. It outlines responsibilities, required skills, and career growth, highlighting the role's significance in transforming business needs into solutions for IBM and its clients.

Product Manager Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves defining AI product strategies, collaborating across teams, and ensuring ethical practices. Required skills include product management fundamentals, Agile methodologies, and data analytics expertise.

FP&A JR Financial Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role within a growing semiconductor sector team, emphasizing opportunities for professional development, collaboration, and impactful financial responsibilities. The position offers exposure to advanced financial systems and processes, with a focus on analytical skills and teamwork in a dynamic environment.

Application Developer-EAI

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI technologies, and responsibilities involving software development lifecycle activities. It highlights technical expertise requirements and preferred skills in B2Bi integration tools.

Ingénieur automatisation et support des équipements

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility offers competitive benefits, a safe work environment, and opportunities in high-tech manufacturing and automation. The role involves innovative projects with engineering teams, emphasizing growth and technical expertise in advanced technologies.

Associate Product Manager in Business Automation (f/m/x)

Company: IBM

Location: Boeblingen, DE

Posted Dec 09, 2025

IBM offers a career in transformative software solutions, focusing on AI-driven innovations. The role involves cross-functional collaboration to deliver exceptional customer value, requiring technical expertise and adaptability.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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