Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Junior backend developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

The text describes a role involving new feature development, code reviews, cross-functional collaboration, and maintaining services. It outlines technical requirements including SaaS development, cloud technologies, and Agile methodologies.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers focusing on automation testing, requiring expertise in software testing processes, programming languages, and tools. It emphasizes technical skills, education requirements, and responsibilities related to test automation and continuous delivery.

Associate Visual Designer/ Business Specialist

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM's consulting role emphasizes innovation and collaboration, seeking a Visual Designer with expertise in design tools and user experience to create impactful solutions. The position highlights opportunities to work on challenging projects, maintain brand consistency, and deliver high-quality design assets while aligning with client needs.

WXA4Z - Devops Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text promotes IBM's infrastructure solutions and highlights a DevOps Engineer role with opportunities for innovation and collaboration. It emphasizes technical expertise in cloud-native practices, AI frameworks, and infrastructure management while showcasing IBM's growth-oriented culture and commitment to client needs.

(IJDS DXセンター)Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Japanesespeaking role in IBM Consulting Japan, emphasizing career growth through hybrid cloud and AI projects, collaboration with global clients, and technical expertise in areas like Java, cloudnative development, and DevOps. The position requires Japanese communication skills (JLPT N1) and offers opportunities for leadership in large-scale projects across multiple industries.

IBM Maximo (MAS) Infrastructure Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth opportunities through technical expertise and strategic partnerships.

Internship - Software Developer - Db2 AI Optimizer (f,m,x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

IBM Software seeks a backend developer to contribute to AI-powered cloud-native solutions, focusing on query optimization and machine learning. The role offers growth opportunities with a team dedicated to innovation and enterprise-scale data processing.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and career growth through technical expertise in SAP HANA and ABAP development. It highlights responsibilities like feature development, stakeholder collaboration, and continuous learning, while outlining educational and experience requirements.

Managing Consultant - SAP S/4HANA FI (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI, and career development opportunities. It emphasizes collaboration with global clients, technical expertise in SAP S4HANA, and a supportive work environment for professional growth.

Backend Developer [GoLang]

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a backend developer role focused on network management and software-based networking technologies. The position requires expertise in C++, Python, Linux, Docker, Kubernetes, and cloud platforms like AWS, Azure, and GCP. Responsibilities include developing features, participating in engineering meetings, and writing automated tests. The role emphasizes collaboration with product teams and adherence to agile methodologies.

Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role at IBM's consulting client innovation centers, emphasizing opportunities to solve complex problems, provide customer service, and work in a dynamic environment with technical expertise and global client collaboration.

Solution Architect-Cognitive Computing

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving AI development, RAG code scaling, and collaboration on AI solutions. It emphasizes technical expertise, programming skills, and cloud platform experience while highlighting opportunities for innovation and professional growth.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages