Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Data Scientist - Generative AI

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on designing and implementing Generative AI solutions, emphasizing collaboration with clients, technical expertise in hybrid cloud and AI, and long-term career growth opportunities. The role requires experience in AI architecture, stakeholder management, and technical stacks like AWS, Azure, and WatsonX, while promoting innovation and impactful client outcomes.

Process Functional Consultant and Solution Architect - SAP Master Data Governance

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This text describes a senior-level SAP Master Data Governance role with opportunities to lead complex projects, collaborate with global clients, and leverage IBM's technology platforms. It emphasizes technical expertise, leadership skills, and career growth in a strategic consulting environment.

Transition Manager

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This role involves leading global transition projects, collaborating with clients on hybrid cloud and AI initiatives, and managing complex transitions with strong communication and technical expertise.

SAP SD Lead | Projeto SAP S/4HANA

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, professional growth opportunities, and technical expertise in SAP implementations. It highlights a supportive work environment with global delivery centers and emphasizes curiosity, innovation, and long-term career development.

Product Owner with technical background (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 09, 2025

This text describes a technical consulting role at IBM with opportunities for career growth, collaboration with global clients, and technical expertise in areas like Java, Angular, and SAFe methodology. It highlights benefits such as training, certification programs, and work on innovative projects involving Swiss social insurance systems.

Workday Payroll Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job involves configuring Workday Payroll, integrating systems, and ensuring compliance. Requirements include a bachelor's degree and 5-7 years of payroll experience.

SAP S/4HANA HCM Senior Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaboration, innovation, and impactful client solutions. It highlights opportunities to work with industry leaders, leverage technology platforms, and drive growth through strategic partnerships and technical expertise.

Software Developer Intern 2026: SVL

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This internship offers hands-on experience with real-world projects, mentorship from experienced engineers, and a clear path to full-time roles at IBM. It emphasizes collaborative learning, innovation, and professional growth through networking opportunities and access to premium resources.

金融業界向け PM

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth with opportunities for impactful client work and career development.

Spark Cluster Admin

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role in IBM's Technology Expert Labs focusing on Spark cluster administration and data platform development. It emphasizes collaboration, career growth, and technical expertise in technologies like Apache Spark, Iceberg, and OpenShift. The position offers opportunities for impactful work and professional advancement within a supportive culture.

Treasury Settlements Trade Officer

Company: IBM

Location: Dublin, IE

Posted Dec 09, 2025

This job description outlines the role of a Settlements Trade Officer in IBM's Treasury Centre, detailing responsibilities such as financial transaction management, process optimization, bank account reconciliation, and compliance. It specifies required skills, technical expertise, and collaboration with global teams.

Entry Level Signal and Power Integrity/System Hardware Developer Engineer

Company: IBM

Location: ROCHESTER, US

Posted Dec 09, 2025

IBM is seeking an entry-level Signal and Power Integrity Hardware Development Engineer to contribute to high-speed serial channel analysis, power domain analysis, and chip packaging integration for Mainframe and Quantum systems. The role involves collaboration with IBM Research, lab validation, and Agile practices, requiring engineering expertise and problem-solving skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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