Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

[2026 Internship] Security Specialist-SOC 보안관제 및 침해사고 대응

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

The text describes an IBM Consulting internship offering opportunities to work with cutting-edge technologies, collaborate with global teams, and gain skills for career growth. It highlights roles in cybersecurity, project participation, and professional development through mentorship and training programs.

Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, offering growth opportunities and innovative solutions using advanced technologies.

Software Engineer Intern - AI Accelerators Research

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation, problem-solving, and technological advancement in AI accelerators. The role involves software development, hardware-software co-optimization, and research in AI applications. Required expertise includes AI accelerators, compilers, and prototyping, with a focus on impactful, cutting-edge solutions.

Kubernetes Platform Engineer (Go, back-end)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

IBM Cloud's Kubernetes Service, developed with Red Hat, offers job opportunities for engineers. The role involves creating scalable solutions using Go, Ansible, and Terraform, with a focus on customer-centric platforms.

Oracle Cloud Service Logistics Consultant

Company: IBM

Location: London, GB

Posted Dec 09, 2025

IBM CIC offers career growth opportunities, training programs, and a supportive culture focused on innovation and skill development. The role emphasizes collaboration, client impact, and professional advancement through cloud and AI technologies.

Benchmarking Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM's Data Platform as a leading hybrid AI and data solution for enterprises, emphasizing its role in driving a paradigm shift in productivity. It describes a job opportunity for skilled engineers to contribute to benchmarking and development of cutting-edge technologies, highlighting both technical expertise and strategic collaboration requirements.

Développeur C# .NET expérimenté (Strasbourg)

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

IBM Consulting offers innovative roles with global clients, focusing on cloud and AI solutions, collaboration, and career development through technical expertise and continuous learning.

Product Manager (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers a dynamic role with career growth, extensive training, and a supportive culture. The position involves leading product strategies and collaborating with diverse teams, requiring expertise in Agile, DevOps, and cloud platforms.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and financial processes. It emphasizes growth opportunities, strategic partnerships, and professional development while outlining responsibilities and qualifications for a Process Analyst role.

AI Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a role for an AIML Engineer specializing in Large Language Models, focusing on data collection, LLM integration, and best practices for AI implementation. Responsibilities include designing data pipelines, ensuring compliance with governance standards, and optimizing model deployment. Required skills involve NLP expertise, Python programming, and MLOps knowledge.

Strategy Consultant – Salesforce (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 09, 2025

This role offers opportunities to work on Salesforce strategies with clients, emphasizing innovation and growth. Benefits include career development, training, and collaboration with global teams.

Postdoctoral Researcher in Computer Vision and Geospatial Analytics

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

IBM Research seeks a postdoctoral fellow with expertise in AI, ML, and climate research. The role emphasizes innovation, collaboration, and cutting-edge technology development through scientific breakthroughs aimed at transforming industry and society.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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