Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Arquitecto Hybrid

Company: IBM

Location: Bogota, CO

Posted Dec 09, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation in cloud and AI, and professional growth with a strong emphasis on skills development and impactful solutions.

Product Manager - IBM Storage

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM's infrastructure solutions and job opportunities, emphasizing innovation, collaboration, and growth. It highlights roles involving market research, product strategy, and teamwork, while outlining required skills and a supportive work environment.

Integration Architect

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

This text describes a role at IBM Consulting Client Innovation Center focusing on hybrid cloud and AI solutions. It outlines responsibilities like leading proof-of-concept projects, collaborating with cross-functional teams, and developing technical expertise. The job requires skills in cloud platforms, integration patterns, and containerization technologies, with opportunities for innovation and professional growth.

Manager – Record to Report (R2R)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Manager R2R role at IBM Consulting, emphasizing financial accounting expertise, month-end close processes, ERP systems, and process improvement initiatives. It highlights collaboration with clients, professional growth opportunities, and the importance of analytical skills in a dynamic work environment.

SAP S/4HANA Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a SAP consultant role at IBM Consulting, requiring expertise in SAP Enterprise Asset Management and Supply Chain Management, with emphasis on end-to-end project experience, technical skills, and strong communication abilities. The position highlights collaboration, leadership, and problem-solving in delivering successful client outcomes.

Quality Engineer-Functional

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a job role involving testing and quality assurance in IBM's delivery centers, with responsibilities including test case development, collaboration with stakeholders, and technical expertise in areas like API testing and Agile methodologies. It outlines required and preferred qualifications, emphasizing hands-on experience with tools and systems.

Industry Consultant-Banking

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring expertise in banking/financial services, Agile methodologies, and technical skills. It specifies educational qualifications, experience in core banking processes, and knowledge of data protection practices. The position emphasizes leadership, communication, and structured software development environments.

Senior Software Engineer - Infinispan/Data Grid (Java Distributed In Memory Database)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career opportunity at IBM Software, emphasizing innovation, growth, and collaboration on cutting-edge AI-powered cloud-native solutions. It highlights the role of a Senior Software Engineer in developing high-quality software, working with distributed systems, and contributing to open-source projects like Infinispan. The position requires expertise in Java, distributed systems, and open-source methodologies, with a focus on enterprise-grade solutions and community engagement.

IBM Internship Data Engineer - Python

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program offers opportunities to work on real-world data projects, gain hands-on experience with industry tools, and collaborate with experts in data engineering and AI. The role involves ETL development, data quality assurance, and cross-functional teamwork, with a focus on innovation and professional growth.

Digital Technical Specialist - Power & Public Cloud for Italian Market

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

The role of a Digital Sales Technical Specialist at IBM involves collaborative technical expertise, client engagement, and career growth in a supportive environment. Responsibilities include acting as a Power expert, providing technical sales support, and positioning IBM's solutions against competition. The position emphasizes professional development, cross-team collaboration, and building a personal brand through trusted advisory roles.

Competitive Strategist

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks a Competitive Strategist to analyze market trends and guide product strategy for their data platform, requiring research skills and industry knowledge.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities for career growth through strategic partnerships and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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