Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

SAP Defense & Security lead Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks an SAP Defense & Security Lead Consultant with expertise in implementing SAP solutions for defense and security clients. The role involves requirement analysis, solution design, project management, testing, bug resolution, training, and stakeholder management. Requirements include a NATO passport, security clearance, SAP IS DampS experience, ABAP skills, and cybersecurity knowledge.

Sr Managing Consultant - Cybersecurity Services

Company: IBM

Location: Singapore, SG

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on cybersecurity, cloud security, and client collaboration. It emphasizes technical expertise, career growth, and working with global clients to enhance cyber resilience through innovative solutions and compliance frameworks.

Package Consultant-Oracle Cloud HCM Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and responsibilities involving solution development, technical expertise, and continuous improvement. It highlights required qualifications and preferred skills for the role.

Hardware Test Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The internship offers opportunities to work on cutting-edge hardware testing and collaboration with engineering teams, requiring technical skills and education in relevant fields.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives, technical expertise in SAP HANA and ABAP development, and opportunities for continuous learning. It outlines responsibilities, required education, and technical skills needed for the position.

Workday HCM Functional Consultant (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting offering career growth, technical expertise, and collaboration with innovative companies. It emphasizes opportunities for professional development, cross-functional teamwork, and working with cutting-edge technologies. The position requires Workday functional expertise and offers benefits like training, certifications, and global project involvement.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring expertise in Microsoft technologies and agile methodologies within IBM's consulting framework.

Sales Development Representative South Europe

Company: IBM

Location: MADRID, ES

Posted Dec 09, 2025

This job description highlights opportunities to contribute to IBM's cloud solutions, collaborate with teams, and grow within a supportive environment. It emphasizes career development, technical expertise, and a focus on customer success through innovative technologies.

Sales Solution Leader Oracle Cloud Infrastructure (OCI), KSA

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

The text describes a senior technical role focusing on Oracle Cloud Infrastructure solutions, emphasizing collaboration with clients, innovation, and leadership in solving complex challenges. It highlights required expertise, responsibilities, and opportunities for impactful work in emerging technologies.

System Services Representative San Jose CA

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role requiring technical support for IBM and multi-vendor systems, with responsibilities including installation, maintenance, and client interface management. The position demands a high school diploma, background verification, and flexible scheduling for occasional overtime.

Application Developer-Oracle Cloud Middleware

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, career growth opportunities, and technical expertise. It outlines responsibilities, required skills in software development, and the importance of continuous learning.

Brand Technical Specialist (Sales Engineer) - Infrastructure Automation - HashiCorp

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

The role involves providing industry-leading solutions to address cloud security and compliance challenges, fostering professional growth through collaborative environments and technical expertise. It emphasizes career advancement, client trust-building, and strategic problem-solving with IBM's technologies.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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