Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Technology Sales Leader- Horizon Government

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

The text describes a Technology Sales Leader role at IBM, emphasizing opportunities to drive technology strategy, manage client relationships, and execute sales to grow revenue. It highlights required skills like sales execution, industry knowledge, and client engagement, while promoting IBM's capabilities and innovation.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves working with clients on hybrid cloud and AI projects, requiring software development, collaboration, and expertise in SAP HANA and ABAP. It emphasizes innovation, technical skills, and long-term client relationships through IBM's global ecosystem.

Team Leader SAP Treasury

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a role in IBM Consulting focused on SAP Treasury and Risk Management solutions, emphasizing collaboration with clients, digital transformation, and technical expertise. It outlines responsibilities, required skills, and career opportunities within IBM's ecosystem.

SAP Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and impactful work with global clients. It highlights growth potential, technological advancement, and a supportive culture for professional development.

OT Consultant

Company: IBM

Location: Mexico City, MX

Posted Dec 09, 2025

This role involves working with IBM's consulting teams to deliver technical expertise and innovation for clients globally. It emphasizes collaboration, career growth, and impactful work in cybersecurity and hybrid cloud solutions.

Ingénieur procédé

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

The text describes IBM's Bromont facility as a high-tech manufacturing company offering competitive benefits, a safe work environment, and opportunities for employee growth. It outlines job responsibilities involving advanced technology and emphasizes the importance of Canadian citizenship for the position.

HashiCorp Senior Support Engineer (Secure)

Company: IBM

Location: MELBOURNE, AU

Posted Dec 09, 2025

This job description outlines a Senior Support Engineer role at HashiCorp, emphasizing troubleshooting, customer satisfaction, and collaboration. The position requires experience in DevOps, cloud platforms, and scripting, with remote work and occasional in-office collaboration.

Test-Developer - Public Sector (m/w/d) mit hervorragenden Deutschkenntnissen

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting focusing on test automation with Playwright and Cucumber, requiring expertise in TypeScript and test-driven development. It emphasizes collaboration with clients, technical innovation, and teamwork in agile projects.

Senior SAP MM consultant

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, working on hybrid cloud and AI initiatives, and delivering technical expertise through SAP MM configurations. It outlines responsibilities like system integration, testing, training, and process optimization, along with required skills and education.

Java Integration developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, collaborating in innovation centers, and utilizing technologies like SpringBoot and Kafka to drive innovation and technical expertise.

Software Engineer - OpenSearch

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

IBM is seeking software engineers to develop AI-powered cloud-native solutions, emphasizing innovation, collaboration, and expertise in open-source technologies. The role involves contributing to OpenSearch projects and requires experience with distributed systems, Java, and cloud platforms.

Ingénieur Cloud/DevOps H/F - IBM Client Innovation Center

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with global clients on cloud and AI solutions, leveraging IBM's technologies for innovation and career growth opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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