Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Associate Security Engineer

Company: IBM

Location: Antwerpen, BE

Posted Dec 09, 2025

This role offers opportunities to work with global clients, leverage advanced technologies, and grow in a collaborative environment with career development prospects.

Promontory Snr Principal

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

This text describes a Senior Principal role at IBM Promontory Australia, focusing on risk management, regulatory compliance, and client engagement. It outlines responsibilities such as leading projects, managing teams, and providing expert advice. The position requires strong leadership skills and experience in governance, risk management, and regulatory consulting.

Accounts Payable Analyst-Chinese Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM's job description emphasizes career growth, innovation, and impactful work while outlining responsibilities and requirements for roles involving invoice processing, tax validation, and team collaboration.

Project Manager for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions for innovative companies. It emphasizes collaboration with clients, project management in financial industries, and professional growth opportunities through strategic partnerships and technology platforms.

Engineering Manager, HashiCorp Production Safety

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a leadership role in IBM's Production Safety team, focusing on driving strategic vision, ensuring safe platform features, and fostering team growth. It highlights opportunities for collaboration, innovation, and impactful contributions to cloud solutions.

Digital Security Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities such as assessing security designs, advising clients on transformation roadmaps, and delivering security solutions. Required qualifications include cloud certifications, compliance standards expertise, and extensive experience in security architecture and consulting.

AWSソリューションアーキテクト ※スカイアーチ出向

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description outlines a role as an AWS Solutions Architect at IBM, focusing on designing cloud architectures, collaborating with teams, and leveraging AWS technologies for customer solutions. It emphasizes career growth, technical expertise, and opportunities to work on innovative projects.

Technical Support Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Technical Support Engineer role at IBM focused on solving complex technical issues, supporting enterprise customers, and contributing to innovative cloud-native solutions. It emphasizes career growth, collaborative teamwork, and expertise in technologies like Kubernetes, Apache Cassandra, and cloud monitoring tools.

Business Transformation Consultant - Agile SME, Coach, & Trainer

Company: IBM

Location: Phoenix, US

Posted Dec 09, 2025

This job requires Agile coaching expertise, collaboration with clients, and specific educational and technical qualifications. The role emphasizes training delivery, team support, and organizational alignment while prioritizing continuous improvement and professional certifications.

Data Engineer-Data Integration

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a Big Data Engineer role at IBM Consulting, focusing on data engineering tasks, ETL processes, and Ab Initio expertise. It details responsibilities, required education, and technical skills needed for the position, emphasizing collaboration and data integration solutions.

Sr. Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior engineering role at IBM focused on developing cloud-native infrastructure solutions. It highlights collaboration with cross-functional teams, contributions to HashiCorp products, and responsibilities involving system design, quality assurance, and mentorship. The role emphasizes innovation, scalability, and security in cloud environments.

Senior Support Engineer - HashiCorp

Company: IBM

Location: MELBOURNE, AU

Posted Dec 09, 2025

This job description highlights a Senior Support Engineer role at IBM focusing on customer satisfaction, technical expertise, and global collaboration. The position involves troubleshooting HashiCorp products, working with enterprise clients, and contributing to cloud solutions. Requirements include DevOps experience, bilingual fluency, and problem-solving skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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