Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Procurement Manufacturing Engineer Intern

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description outlines the role of a Procurement Manufacturing Engineer PME intern, involving support for new product development, supplier collaboration, quality management, and process oversight. It details responsibilities, required education, technical skills, and preferred experience in supply chain and engineering domains.

プロジェクトマネージャー

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description outlines a project manager role involving leadership of system development projects across multiple industries, collaboration with clients and teams, and management of project lifecycle stages from planning to post-implementation support.

Solution Consultant - Procurement Solution Architect

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a Procurement Solution Architect role at IBM, emphasizing responsibilities in designing end-to-end procurement solutions, leveraging AI and automation technologies, and collaborating with cross-functional teams. The position offers opportunities to influence IBM's market leadership in BPO services and drive innovative client solutions through strategic expertise and technical skills.

SAP Supply Chain Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and leadership in SAP Supply Chain projects. It highlights opportunities to drive innovation and deliver impactful results through strategic partnerships and technology platforms.

(IJDS DXセンター) Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Japanesespeaking role in IBM Consulting Japan, emphasizing collaboration with global clients, hybrid cloud AI projects, and career growth opportunities. The position requires Japanese proficiency, technical expertise in development frameworks, and leadership experience for project management.

Application Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI solutions, requiring expertise in cloud migration, application architecture, and DevOps. The position emphasizes collaboration with global clients and technical leadership in innovative projects.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI innovation, and technical expertise in SAP implementations. It highlights opportunities to work with global clients, lead projects, and leverage IBM's technology platforms for impactful solutions.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Consulting Account Executive role at IBM, emphasizing opportunities to lead in technology innovation, solve complex problems, and grow business through collaboration with clients and partners. The position requires expertise in data analytics, strong communication skills, and a proactive approach to sales and relationship-building.

AI for Code - MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Haifa, IL

Posted Dec 09, 2025

IBM's AI4Code internship offers innovative research opportunities in agentic AI for software development, with collaboration with top researchers and potential for publication or patents. Ideal for motivated students with coding skills and interest in AI-driven solutions.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description outlines an SAP Consultant role at IBM Consulting, emphasizing technical expertise, innovation, and collaboration in delivering SAP solutions. Responsibilities include technical design, client advisory, and working with advanced technologies. Requirements include a bachelor's degree, 5+ years of SAP experience, and certifications. The role involves global collaboration and project leadership.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring graduate degrees, 7+ years of data engineering experience with Azure and Python, and expertise in databases, cloud technologies, and scripting languages. It emphasizes technical skills and professional qualifications for a client-facing innovation position.

Industry Consultant-Financial Markets

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, emphasizing technical expertise, team collaboration, training skills, and educational requirements. It highlights responsibilities involving innovation, client support, and specific technical proficiencies.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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