Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Software Developer Intern Austin 2026

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text promotes an IBM software developer internship offering real-world projects, mentorship from experienced engineers, networking opportunities, and a clear path to full-time roles. It emphasizes collaborative Agile environments, technical growth, and impactful software development experiences.

Cloud Platform Software Engineer - Langflow

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and technical challenges. The role involves developing scalable systems and contributing to open-source projects, with a focus on high-performance infrastructure and customer-centric outcomes.

SAP ABAP Developer

Company: IBM

Location: Islamabad, PK

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on collaborating with global clients to enhance hybrid cloud and AI solutions. The role involves designing SAP applications, integrating systems, and maintaining technology platforms. Required skills include SAP ABAP development, HANA integration, and stakeholder management.

AIコンサルタント(製造領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities to work with IBM's technology portfolio, drive hybrid cloud and AI innovations, and collaborate with global clients in manufacturing sectors. The role emphasizes creative solutions, career growth, and leveraging expertise in IT systems and industry-specific knowledge.

Application Developer-Open Source

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to work on impactful projects. It outlines role responsibilities, technical expertise requirements, and preferred qualifications for an Associate Software Developer position.

Package Specialist-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving SAP MDG implementations, data migration initiatives, and technical expertise in data management tools. It requires 12+ years of experience, mastery of SAP integration points, and proficiency in data profiling and warehouse design. Educational qualifications include a bachelor's degree with a preference for a master's degree.

Process Associate - Insurance Claims

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration, innovation, and growth opportunities. It highlights roles in digital transformation, hybrid cloud, and AI, along with requirements for analytical skills and technical expertise.

(Kaohsiung) Technical Support Representative-Hybrid Cloud Services

Company: IBM

Location: Kaohsiung, TW

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, innovation in hybrid cloud and AI, and a supportive culture emphasizing growth and empathy. It highlights problem-solving responsibilities and required skills for IT support roles with opportunities for impactful work.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and professional growth. It emphasizes roles in financial operations, process improvement, and leadership development within a supportive ecosystem of mentors and technology platforms.

Lead Engineer / Sr. Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Senior Java Engineer role at IBM webMethods, focusing on hybrid integration platforms, AI-driven development, and SaaS deployments. It outlines responsibilities, required skills, and preferred qualifications for the position.

Data Engineer - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

The text promotes IBM Consulting's Associate Program, emphasizing professional growth, global collaboration, and innovation opportunities. It highlights career development through mentorship, technical skills, and working with diverse clients. The role focuses on data engineering, predictive modeling, and leveraging technology to drive impactful solutions for clients.

Application Consultant-Banking

Company: IBM

Location: Taipei, TW

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, opportunities for professional growth, and the ability to solve complex business challenges through innovative solutions and technology expertise.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages