Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Software Developer in Test

Company: IBM

Location: Brno, CZ

Posted Dec 09, 2025

IBM seeks a Software Developer in Test to join their innovative team, focusing on cloud-native solutions with opportunities for growth and collaboration. The role emphasizes creating exceptional software experiences through rigorous testing, problem-solving, and working with cutting-edge technologies.

QA/Test developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights IBM's role as a dynamic team focused on software quality assurance, emphasizing opportunities to innovate, collaborate, and solve complex problems through automation and continuous improvement. The position requires technical skills in Python, Git, and Agile methodologies, while offering growth in cloud technologies and QA best practices.

Cloud Database Reliability Engineer (DBRE)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a role for a cloud developer specializing in database operations within IBM Cloud's Kubernetes environment. The position requires expertise in databases like PostgreSQL, Redis, and MongoDB, along with experience in automation, troubleshooting, and production operations. Both required and preferred qualifications emphasize technical skills in cloud platforms, containerization, and database management systems.

System Services Representatives - 초대졸 신입사원

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines the role of IBM TLS Systems Services Representatives, requiring technical expertise in hardware/software support, client communication, and continuous learning. Responsibilities include onsite maintenance, problem resolution, and ensuring client satisfaction through collaboration with teams and adherence to technical strategies.

Application Architect-RDBMS

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in database administration. It outlines responsibilities involving application support, infrastructure changes, and proactive monitoring, while highlighting educational requirements and preferred qualifications.

Chief Hardware Engineer for Storage Platforms

Company: IBM

Location: Houston, US

Posted Dec 09, 2025

This text describes the IBM Storage Infrastructure Design Team's role in developing storage solutions, requiring technical expertise in hardware, software, and collaboration with vendors. It outlines responsibilities, skills, and educational requirements for engineers in this field.

Lead Logic Design Engineer - Core Units Front end platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Hardware Engineer role at IBM Systems Lab involving design and development of high-performance processors, working with elite teams, and requiring expertise in CPU architecture, RTL design, and silicon bring-up experience.

【大阪】アプリケーションアーキテクト(産業領域)

Company: IBM

Location: Osaka, JP

Posted Dec 09, 2025

This job description highlights opportunities in IBM Consulting, emphasizing collaboration with global clients, career growth, and innovative projects in hybrid cloud and AI. Responsibilities include leading teams, managing projects, and working with technologies like Java and cloud platforms.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description highlights opportunities in IBM Consulting's innovation centers, emphasizing collaboration with global clients, technological expertise, and career growth. It outlines responsibilities like developing customized systems, working with agile methodologies, and leveraging cloud technologies. Requirements include a bachelor's degree, Python/Spark experience, and problem-solving skills.

Associate System Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role offers opportunities to work on hybrid cloud and AI projects with global clients, emphasizing collaboration, innovation, and career growth. Required skills include programming in Java, C++, Python, and a bachelor's degree.

Software Engineer - Quality and Performance

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job posting highlights a role in developing testing frameworks for a distributed serverless database platform, emphasizing challenges in scalability, resilience, and AI integration. The position requires expertise in distributed systems, chaos testing, and cloud technologies, with opportunities to shape test infrastructure for global mission-critical workloads.

HR onboarding professional for AP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines the role of an Onboarding Specialist in HR Operations, emphasizing seamless onboarding experiences, Japanese language proficiency (JLPT N2), 23 years of HR experience, and skills in Microsoft Office and HRIS platforms. The position requires creating positive employee experiences while ensuring compliance with HR policies and operational excellence.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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