Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-ServiceNow

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role of an Associate Developer. It outlines responsibilities involving solution creation, stakeholder collaboration, and technical expertise in ServiceNow. Requirements include education and experience in specific technologies, with certifications preferred.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing ETL workflows, redesigning batch processing, studying existing systems, and providing production support. Required skills include 3+ years of ETL experience, Agile environment familiarity, and strong communication skills.

Application Developer - Commerce Transformation

Company: IBM

Location: CLUJ-NAPOCA, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Commerce Hybris Developer. The position involves designing, developing, and deploying enterprise-level e-commerce solutions using Java, Spring, JPA/Hibernate, REST APIs, and other technologies. The role requires strong technical skills, collaboration, and leadership abilities.

Quality Engineer-Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires designing, building, testing, and deploying effective testing solutions, applying automated tools across the Software Development Life Cycle, and supporting the test team with tool and process recommendations.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Shanghai, CN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. Required qualifications include a bachelor's degree, 12+ years of SAP functional experience, and expertise in SAP MM Hana modules.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

.Net Cloud Engineer with React (French required)

Company: IBM

Location: Bucharest, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role within a project team for a web/mobile application for a banking entity. The role involves participating in meetings, analyzing tasks, designing and implementing solutions, developing tests, planning releases, and working within agile frameworks. Required skills include proficiency in C#, ASP.NET Core, Entity Framework Core, SQL Server, React, HTML5, CSS3, JavaScript, and version control tools like GitHub. Preferred experience includes Docker, Kubernetes, MongoDB, JIRA, Confluence, and Git Pipelines.

Delivery Project Executive - Global Procurement

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

IBM is seeking highly motivated and experienced individuals for the role of Delivery Project Executive. The role involves leading client engagements, managing relationships, and ensuring successful program implementation. The ideal candidate should have exceptional client-facing skills, experience in category management and strategic sourcing, and a proven track record of leading sourcing teams.

Package Consultant-SAP SCM APO

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP APO modules, with a preference for candidates having experience in specific modules and industries.

AI Engineer Intern– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM's Technology Sales Internship Program is seeking undergraduate and graduate students to join their Client Engineering team as AI Engineer interns. The program focuses on developing and deploying AI systems using the watsonx platform, with a collaborative and experiential sales environment. Interns will work on pre and post-sales pilots, solution optimization, collaboration, and staying up-to-date with industry trends.

Software Developer (Java Back-End) - IBM Data Intelligence

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

IBM is seeking a skilled backend software developer to join their Data Intelligence development team. The role involves designing, implementing, and maintaining new data lineage features and components, as well as developing data agents for customers to retrieve lineage from their data sources. The candidate will work closely with cross-functional teams and contribute to increasing data pipeline transparency for customers.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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