Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Internship: Developer PLSQL

Company: IBM

Location: Mexico City, MX

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the benefits of working with clients globally, gaining experience through client projects, and the company's focus on continuous learning and personal growth. It also outlines the required and preferred education, technical expertise, and skills needed for the internship role.

Experience Fullstack Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, career growth opportunities, and technical expertise in various platforms and tools.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.

Manager, Product Design - Expressive Design

Company: Figma

Location: Remote

Posted Dec 04, 2025

Figma is seeking a Design Manager to lead their newest team, Expressive Design, which focuses on Interaction Design, Expressive AI, and Vectors. The role involves managing a team of world-class designers, partnering with Product and Engineering leads, developing team processes, and advancing skills in people management. The ideal candidate should have 3+ years of design management experience, a proven track record of collaboration with cross-functional teams, clear hands-on expertise with Figma's tools, and experience influencing teams through strategic thinking and communication.

Brand Designer - Campaigns

Company: Figma

Location: Remote

Posted Dec 04, 2025

Figma is seeking a Brand Designer to join their Brand Studio. The role involves designing and scaling paid marketing programs, creating toolkits and resources, and applying systems thinking to campaign execution. The ideal candidate should have a strong portfolio, experience with toolkits and templates, and the ability to think strategically about campaign scaling.

Technology Sales Territory Brand Partner Specialist (Campus)

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The IBM Ecosystem includes thousands of partners who build, sell, or service IBM technologies. As a Brand Partner Specialist Territory, your mission is to connect technical, comarketing, and go-to-market resources with assigned partners to drive prospecting, opportunity identification, and solution co-creation. By aligning territory planning, demand generation, lead passing, and sales execution between IBM Digital Sales and partners, you will grow revenue in your assigned portfolio by increasing partners' sell activities for your territory. Excellent onboarding, an industry-leading learning culture, and ongoing development will set you up for positive impact and success, advancing your career through an upward trajectory in a collaborative and experiential sales environment.

Regional BDR Team Manager

Company: Canonical

Location: Remote

Posted Dec 04, 2025

Canonical is a leading provider of open source software and operating systems. They offer a distributed work environment with opportunities for learning and development. The company is growing and hiring for various roles, including SDR Team Managers.

Senior Solutions Engineer (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves acting as a trusted advisor to customers, understanding their journey, demonstrating the value of HashiCorp solutions, and collaborating with cross-functional teams to ensure customer success. The position requires technical expertise in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms, as well as excellent communication skills in German and English.

サプライチェーンコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text appears to be a job description with references to a Japanese version. It lists required and preferred education and experience as 'Please refer to the Japanese Job Description'.

Sr. Manager - Treasury Services

Company: Kraken

Location: Remote

Posted Dec 04, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for experienced traders, institutions, and newcomers, with a focus on security, education, and client support. The Sr Manager Treasury Services role involves leading a team responsible for treasury account services, audit controls, governance, and strategic initiatives, with a focus on bank account administration, strategic initiatives, and technology and process improvement projects.

Content Designer - Public Sector

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a supportive environment with career growth, training, and diverse benefits, emphasizing innovation and inclusivity.

Lab Engineer Intern

Company: IBM

Location: ROCHESTER, US

Posted Dec 05, 2025

The text describes a Hardware Technician role at IBM in Rochester, Minnesota, where the main responsibility is to ensure IBM's enterprise hardware products meet global safety standards. The role involves collaborating with cross-functional engineering teams, conducting safety tests, and engaging with certifying agencies. IBM fosters a culture of innovation, inclusion, and continuous learning, where the technician's expertise helps shape the future of trusted technology.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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