Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Customer Success Manager

Company: ApprovalMax Limited

Location: Remote

Posted Dec 04, 2025

ApprovalMax is an award-winning B2B software that streamlines the approval process for businesses worldwide. The company is seeking a Customer Success Manager to join their team and help onboard customers, manage relationships, track performance, resolve issues, and identify growth opportunities. ApprovalMax offers a growing international business, performance-based compensation, and remote work options.

Social Media Coordinator

Company: Storm Ideas

Location: Remote

Posted Dec 04, 2025

The job posting describes a fully remote position at Storm Ideas, a company that works with globally recognized brands in US entertainment. The role involves coordinating social media posts, delivering strategic recommendations, scheduling and reviewing content, and assisting with calendar planning. The company embraces emerging technologies like AI and values curiosity and collaboration. The ideal candidate should have good school grades, social media focus, ability to prioritize workload, attention to detail, strong organizational skills, and excellent written and communication skills.

Senior Android Engineer - Moderation Engineering

Company: Reddit

Location: Remote

Posted Dec 04, 2025

The Moderation Engineering organization at Reddit focuses on building features to empower moderators and create thriving communities. They are seeking an experienced Android Engineer to join their team, with a focus on developing user-facing mobile applications and designing maintainable APIs. The role offers comprehensive benefits and a competitive salary range.

Director of Sales - Global Systems Integrators

Company: ScienceLogic

Location: Remote

Posted Dec 04, 2025

ScienceLogic is seeking a senior sales leader to manage the growth of their Skylar AI hybrid cloud monitoring platform within the global system integrator vertical. The role involves managing a team of Account Executives, developing sales strategies, collaborating with other teams, and building relationships with key decision makers in the GSI community.

Graduate Talent Scientist

Company: Canonical

Location: Remote

Posted Dec 04, 2025

Canonical is a leading provider of open source software and operating systems. They offer remote roles with a focus on talent acquisition, data analysis, and process improvement. The company values exceptional academic track records, analytical skills, and a passion for technology.

Staff Product Manager - Trust Hub

Company: Twilio

Location: Remote

Posted Dec 04, 2025

Twilio is seeking a highly skilled Staff Product Manager to join their Trust Hub product team in Onboarding and Compliance. The role involves owning various Trust Hub products end-to-end, creating streamlined registration experiences, and maintaining best-in-class KYC standards. The ideal candidate will have at least 8 years of experience in product management, a proven track record of successful product launches, and excellent communication and interpersonal skills.

Senior Software Engineer - Firefox Enterprise

Company: Mozilla

Location: Remote

Posted Dec 04, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and have over 225 million people using their products each month. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Staff Software Engineer - Graphics

Company: Mozilla

Location: Remote

Posted Dec 04, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Senior Site Reliability Engineer

Company: Ten Mile Square Technologies

Location: Remote

Posted Dec 04, 2025

Ten Mile Square Technologies is seeking a senior DevOps Site Reliability Engineer to join their team and help form a new cloud SRE team for a large financial services enterprise. The position offers a competitive compensation package and benefits, and requires expertise in observability, distributed systems, AWS cloud, and reliability testing.

Commercial Legal Counsel - SaaS

Company: ExtraHop

Location: Remote

Posted Dec 04, 2025

The job posting is for a Legal Counsel position that requires solid commercial transactions experience and focuses on supporting global operations, particularly sales transactions. The role involves providing legal advice, reviewing and negotiating agreements, coordinating with internal and external teams, conducting training, and assisting with strategic initiatives. The position offers a competitive salary between $160,000 and $175,000.

Manager - Reals

Company: GitLab

Location: Remote

Posted Dec 04, 2025

The role of Manager Renewals AMER at GitLab involves leading a team to drive customer retention and revenue growth. The manager will coach and develop the team, establish a strong team culture, drive forecasting accuracy, partner with cross-functional leaders, and leverage data and tools to monitor customer health and adoption trends. The ideal candidate should have proven leadership experience, deep understanding of renewal forecasting methodologies, experience partnering with sales leadership, proficiency with Salesforce, familiarity with customer success platforms, strong business acumen, and exceptional communication skills.

Staff Software Engineer - Graphics

Company: Mozilla

Location: Remote

Posted Dec 04, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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