Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Engineering Manager, HashiCorp Consul Ecosystem & Enablement

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically for an Engineering Manager role leading the Consul Engineering organization. The role involves managing a team of 8-10 engineers responsible for building tools, test infrastructure, and integrations to enable internal engineers and external customers to adopt Consul seamlessly. The position requires a strong technical background, experience in people management, and expertise in areas such as system software, distributed systems, virtualization, and modern CI/CD systems.

Package Consultant-SAP HANA Sales

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

This text describes a senior SAP Consultant role at IBM Consulting, highlighting opportunities for career growth, collaboration with clients, and impactful work on hybrid cloud and AI projects. It emphasizes skill development, strategic solutions, and contributions to client success through technology and expertise.

Package Consultant-SAP FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves collaborating with clients on SAP FI implementation, leading projects, and requiring a bachelor's degree with SAP experience. The position emphasizes technical expertise, innovation, and working with global clients through IBM's delivery centers.

Application Developer-SAP ABAP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a culture of evolution, empathy, and continuous learning, with opportunities for career growth and development.

Software Development Engineer - HashiCorp Nomad

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires expertise in software development, cluster orchestrators, and container technologies.

SAP Solution Architect (Data)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text is a job description for an SAP Data Expert role at IBM Consulting. The role involves managing data migration activities, implementing master data governance solutions, and utilizing batch data communication techniques. The ideal candidate should have a strong background in SAP technologies, data management, and problem-solving skills.

Back-end Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

This job description outlines the role of a BackEnd Developer focusing on designing, developing, and maintaining software systems for storage hardware. It details responsibilities like API development, hardware integration, and collaboration with cross-functional teams, along with required skills in Python, version control, and storage protocols.

M&A Tax Counsel

Company: IBM

Location: Armonk, US

Posted Dec 04, 2025

IBM is seeking an experienced Mergers & Acquisition Tax Specialist to join their corporate tax department. The role involves advising on acquisitions, dispositions, and joint venture opportunities throughout the deal lifecycle. The ideal candidate should have strong tax technical skills and 5-10 years of experience in relevant areas.

Network Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

The text describes a Network Engineer role at IBM's Client Innovation Center in Sofia, Bulgaria. The role involves addressing customer network issues, diagnosing problems, and ensuring customer satisfaction. IBM offers training, certifications, a state-of-the-art lab, collaboration with top specialists, competitive salary and benefits, career growth opportunities, flexible hybrid work model, recognition programs, and additional health coverage.

IBM Financing Pricing (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

The IBM Financing Pricing Team develops and manages pricing strategies for IBM's financing solutions. The role involves collaborating with sales and finance functions to structure competitive, profitable deals while ensuring compliance and supporting FiTTER's mission to protect, manage, and grow IBM's Free Cash Flow. The position requires strong financial and analytical capabilities, Japanese language proficiency, and excellent communication and problem-solving skills.

Security Consultant - FIM

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for career growth. It outlines technical responsibilities in security monitoring and required expertise in File Integrity Monitoring tools, while highlighting a culture of evolution and empathy.

Senior MERN Cloud Full Stack Developer

Company: IBM

Location: Cairo, EG

Posted Dec 04, 2025

The job description for an Application Developer at IBM highlights the role's responsibilities in full-stack development, cloud integration, API integration, code quality, testing, collaboration, and continuous improvement. The position requires a bachelor's degree and 2-3 years of experience with cloud platforms and frameworks like Node.js and React.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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