Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

DevOps SRE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is shifting towards cloud computing and seeking experienced cloud software engineers to join their Continuous Delivery services development team in India, Bangalore. The role involves setting up infrastructure, managing code changes, using open-source tools, participating in architectural discussions, and providing end-user support. The company values innovation, passion for winning in the cloud marketplace, and staying abreast of the latest technologies.

Recruitment Coordinator (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The Recruitment Coordinator role involves scheduling and coordinating interviews, managing travel arrangements, generating offer letters, facilitating background investigations, and performing onboarding activities. The position requires a bachelor's degree, 1+ years of experience in recruitment administration, and experience in the candidate selection process. The role is based in Eastwood 1800.

SAP Functional Consultant - FICO Group Reporting

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role for an experienced SAP FICO Functional Consultant. The position involves working with clients globally, designing and configuring SAP Group Reporting, and collaborating with stakeholders. The role requires 7-10 years of SAP finance experience, expertise in SAP FICO modules, and strong consulting and communication skills.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and requires expertise in RPG, AS400, mainframes, and various tools like JIRA, Confluence, and Change management tools.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills in a multinational environment. Successful completion opens doors for further development.

Senior Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a software developer role in IBM Consulting, focusing on writing efficient, secure, reusable, and testable Python code integrated into a CI/CD pipeline. The role involves collaborating with cross-functional teams, participating in code reviews, and documenting code. The developer will work on hybrid cloud and AI projects using the latest technologies.

Package Specialist-SAP HR Comp & Payroll

Company: IBM

Location: Shenzhen, CN

Posted Dec 04, 2025

The role involves working as an SAP consultant in IBM Consulting, collaborating with clients globally to deliver innovative solutions using SAP systems. The position requires deep expertise in SAP configuration, SuccessFactors, project management, and knowledge of cloud computing platforms and Agile methodologies.

Manufacturing Systems Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting is for a Manufacturing Systems Architect role at IBM Consulting. The role involves providing architectural leadership for manufacturing systems, including Rockwell Automation platforms, EDI pipelines, and custom GxP applications. The ideal candidate should have deep expertise in fullstack Java development, industrial automation, and enterprise integration, along with experience in GMP environments, validation, and regulatory compliance.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Developer. It emphasizes the importance of long-term client relationships, collaboration, and the use of cutting-edge technology platforms. The role involves translating system requirements into design and development, driving innovation, and working with various technologies and tools.

Associate Business Analyst - Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a Business Transformation Consultant role at IBM, focusing on driving large-scale change across business units and geographies. The role involves working in IBM Consulting Client Innovation Centers, collaborating with stakeholders, and providing industry-leading solutions. Required skills include analytical problem-solving, Agile methodologies, communication, and experience in banking, financial services, or healthcare.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include configuring Kinaxis Rapid Response, customizing solutions, performing workshops, providing data specification documents, and supporting clients and teams. The position requires a Bachelor's degree, 3+ years of experience, and expertise in supply chain management and Kinaxis platform implementations.

Security Consultant-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation using IBM's technology platforms. The role involves managing and supporting enterprise firewall solutions, performing day-to-day firewall rule management, monitoring security incidents, implementing network segmentation, and ensuring compliance with security standards.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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